From home I can get to https://mybell.bell.ca however from work I get misformatted screen view

operationsIT
operationsIT used Ask the Experts™
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Hello,
I am using a proxy so moved to the DMZ and got the same issue so got a static IP from our ISP and put that on a laptop directly on a switch behind the router and get the same thing.  This should have me direct on internet without proxy and firewall, but still formatting is wrong (See attached),  

Thus I am down to something in the internet router?
ISP?
What can I do to help determine the cause?
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Top Expert 2016

Commented:
what happens if you refresh the page?
nappy_dThere are a 1000 ways to skin the technology cat.

Commented:
The issue is that Bell may not be allowing access to this site from non Bell IP addresses.  I cannot access this page from my Rogers ISP connection either but I can access the site when using my Bell mobility mobile phone, hence why you are able to access it from home.
Dave BaldwinFixer of Problems
Most Valuable Expert 2014

Commented:
I get the signin page from here.  However, CSS and JavaScript are coming from at least 4 other web sites / domains and it does not appear that they are loading in your image.
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Author

Commented:
@nappy_d - My cell is not bell nor is my home or office computer, but I am curious what you see from your Rogers ISP?  Any idea why as my home (non-bell) can access it.

@Dave - are you in Bell area?  Would there be any reason as I have the same computer home with me now and it loads so I know it's not my browser.  Would an ISP block such a thing?
Fixer of Problems
Most Valuable Expert 2014
Commented:
No, I'm not in a "Bell area"... but actually there is no such thing.  If they are your ISP, you might be restricted in some way but their login page is not blocked.  It is clearly not loading the CSS and JavaScript but that is a common problem.  Do you have anything like AdBlock or ZoneAlarm running?

Author

Commented:
If I am using the same laptop to test at my  home v.s. the office though.

Also to do another test we just took a new laptop out of the box fresh Windows with no virus scan, no domain, etc and just created a login and put it on the DMZ switch with the internet router and it loads funny there too and that is where I'm baffled as why wouldn't that load?
Dave BaldwinFixer of Problems
Most Valuable Expert 2014

Commented:
Something is doing filtering and you haven't found it yet.  We've had questions like this before.  Sometimes it's a filtering appliance that the users don't even know is there.

Author

Commented:
Level3 is my provider or Time Warner.  It wouldn't be coming from  them?

Is there a trace or anything to see what is blocking as all I can see is that the site is loading just not correctly.
Top Expert 2016

Commented:
you could try the developer tools (shift f12) or another browser and see if it is browser specific and you can compare the developer tools from each browser.
Dave BaldwinFixer of Problems
Most Valuable Expert 2014

Commented:
I use WinMTR which is 'tracert' with a GUI to check.  http://winmtr.net/

Author

Commented:
I will test that thanks!

Author

Commented:
Ok looks like we are not getting to prdbellweb for some reason

Author

Commented:
That helped me get farther.  Not quite there yet, but at least identifying where the issue is now.

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