Lost power during firmware upgrade on RV042G

GEMCC
GEMCC used Ask the Experts™
on
Hello,



I lost power during the firmware upgrade and now I am not able to access the router.  I can ping the IP address, but I am not able to access the GUI.  I pressed the reset button for 30 seconds but still nothing.



Please help.



Have a great day,



Don
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Matt MinorTechnical Systems Analyst

Commented:
Cisco has a Firmware Rescue Utility available for scenarios like this. I have personally not had to use it, so I can't provide much step-by-step assistance here - however I hope it is a step in the right direction in restoring service to your router.

https://software.cisco.com/download/release.html?mdfid=282414010&softwareid=282465800&release=4.0.0.7&relind=AVAILABLE&rellifecycle=&reltype=latest
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
I have one of those routers here. You can try a hard reset, but I think if the firmware is bricked you may not recover.

https://supportforums.cisco.com/document/9879626/restart-and-restore-factory-defaults-rv016-rv042-rv042g-and-rv082-vpn-routers
Most Valuable Expert 2015

Commented:
On some routers the following may help:

unplug all ethernet cables from the router. Push the reset button for 30 seconds, then, keeping the reset button pushed, disconnect the power and wait another 30 seconds. Then, still pressing the button, reconnect the power and wait a further 30 seconds. Now release the button and wait for about 10 seconds for things to settle. Now check if the router works again.
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Author

Commented:
I regret to say that did not work.
Most Valuable Expert 2015

Commented:
Then it looks like it is bricked.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Yes, the loss of power during the firmware upgrade has wrecked the chip.

My guess is that a new router (newer type of router as well) will be cheaper than repairing the old one.

Author

Commented:
Appears to be the issue
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
@GEMCC - Yes, unfortunately. Thanks for following up.

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