Lost power during firmware upgrade on RV042G

Hello,



I lost power during the firmware upgrade and now I am not able to access the router.  I can ping the IP address, but I am not able to access the GUI.  I pressed the reset button for 30 seconds but still nothing.



Please help.



Have a great day,



Don
GEMCCAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Matt MinorTechnical Systems AnalystCommented:
Cisco has a Firmware Rescue Utility available for scenarios like this. I have personally not had to use it, so I can't provide much step-by-step assistance here - however I hope it is a step in the right direction in restoring service to your router.

https://software.cisco.com/download/release.html?mdfid=282414010&softwareid=282465800&release=4.0.0.7&relind=AVAILABLE&rellifecycle=&reltype=latest
JohnBusiness Consultant (Owner)Commented:
I have one of those routers here. You can try a hard reset, but I think if the firmware is bricked you may not recover.

https://supportforums.cisco.com/document/9879626/restart-and-restore-factory-defaults-rv016-rv042-rv042g-and-rv082-vpn-routers

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
rindiCommented:
On some routers the following may help:

unplug all ethernet cables from the router. Push the reset button for 30 seconds, then, keeping the reset button pushed, disconnect the power and wait another 30 seconds. Then, still pressing the button, reconnect the power and wait a further 30 seconds. Now release the button and wait for about 10 seconds for things to settle. Now check if the router works again.
Your Guide to Achieving IT Business Success

The IT Service Excellence Tool Kit has best practices to keep your clients happy and business booming. Inside, you’ll find everything you need to increase client satisfaction and retention, become more competitive, and increase your overall success.

GEMCCAuthor Commented:
I regret to say that did not work.
rindiCommented:
Then it looks like it is bricked.
JohnBusiness Consultant (Owner)Commented:
Yes, the loss of power during the firmware upgrade has wrecked the chip.

My guess is that a new router (newer type of router as well) will be cheaper than repairing the old one.
GEMCCAuthor Commented:
Appears to be the issue
JohnBusiness Consultant (Owner)Commented:
@GEMCC - Yes, unfortunately. Thanks for following up.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Routers

From novice to tech pro — start learning today.