asked on 1/22/2016

Lost power during firmware upgrade on RV042G

Hello,

I lost power during the firmware upgrade and now I am not able to access the router. I can ping the IP address, but I am not able to access the GUI. I pressed the reset button for 30 seconds but still nothing.

Please help.

Have a great day,

Don

Routers Networking Network Management Networking Hardware-Other Hardware Firewalls

Last Comment

John

1/25/2016

Matt Minor

1/22/2016

Cisco has a Firmware Rescue Utility available for scenarios like this. I have personally not had to use it, so I can't provide much step-by-step assistance here - however I hope it is a step in the right direction in restoring service to your router.

https://software.cisco.com/download/release.html?mdfid=282414010&softwareid=282465800&release=4.0.0.7&relind=AVAILABLE&rellifecycle=&reltype=latest

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John

1/22/2016

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rindi

1/22/2016

On some routers the following may help:

unplug all ethernet cables from the router. Push the reset button for 30 seconds, then, keeping the reset button pushed, disconnect the power and wait another 30 seconds. Then, still pressing the button, reconnect the power and wait a further 30 seconds. Now release the button and wait for about 10 seconds for things to settle. Now check if the router works again.

GEMCC

1/23/2016

ASKER

I regret to say that did not work.

rindi

1/23/2016

Then it looks like it is bricked.

John

1/23/2016

Yes, the loss of power during the firmware upgrade has wrecked the chip.

My guess is that a new router (newer type of router as well) will be cheaper than repairing the old one.

GEMCC

1/25/2016

ASKER

Appears to be the issue

John

1/25/2016

@GEMCC - Yes, unfortunately. Thanks for following up.