troubleshooting Question

Unable to activate Office 2016

Avatar of Tarkisal
Tarkisal asked on
Microsoft OfficeOffice ProductivityDell
3 Comments1 Solution3803 ViewsLast Modified:
I am unable to activate Office 2016. I am trying to upgrade a user from Office 2010 to 2016. I removed 2010 then used a license code to download and install office 2016. I tied it to my Microsoft  account, then followed the instructions to install it. The program installed properly and all is well - EXCEPT I can't activate it. When I open the program it gives me a list of all of the copies of Office 2016 I have tied to my Microsoft account. When I pick one (Any one) it won't let me continue. If you look at the picture attached you'll see even though I have a license chosen the continue button stays grayed out. I can't get passed it. I tried restarting as well as "Signing in as another user" but it stays grayed out.

More information:

-Dell PC recently upgraded from Windows 8.1 to 10.
-Uninstalled Office 2010 first
-Both versions are Home and Business

One more thing I should point out - When I upgraded the user from Windows 8.1 to 10 it asked me to re-activate Office 2010. I told the user not to bother because I would be upgrading her Office version the next day. Not sure if that's important or not.

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 3 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros