troubleshooting Question

Unable to activate Office 2016

Avatar of Tarkisal
Tarkisal asked on
Microsoft OfficeOffice ProductivityDell
3 Comments1 Solution3803 ViewsLast Modified:
I am unable to activate Office 2016. I am trying to upgrade a user from Office 2010 to 2016. I removed 2010 then used a license code to download and install office 2016. I tied it to my Microsoft  account, then followed the instructions to install it. The program installed properly and all is well - EXCEPT I can't activate it. When I open the program it gives me a list of all of the copies of Office 2016 I have tied to my Microsoft account. When I pick one (Any one) it won't let me continue. If you look at the picture attached you'll see even though I have a license chosen the continue button stays grayed out. I can't get passed it. I tried restarting as well as "Signing in as another user" but it stays grayed out.

More information:

-Dell PC recently upgraded from Windows 8.1 to 10.
-Uninstalled Office 2010 first
-Both versions are Home and Business

One more thing I should point out - When I upgraded the user from Windows 8.1 to 10 it asked me to re-activate Office 2010. I told the user not to bother because I would be upgrading her Office version the next day. Not sure if that's important or not.
1-25-2016-11-46-12-AM.jpg
ASKER CERTIFIED SOLUTION
MasterNe0

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 3 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros