Unable to activate Office 2016

Tarkisal used Ask the Experts™
I am unable to activate Office 2016. I am trying to upgrade a user from Office 2010 to 2016. I removed 2010 then used a license code to download and install office 2016. I tied it to my Microsoft  account, then followed the instructions to install it. The program installed properly and all is well - EXCEPT I can't activate it. When I open the program it gives me a list of all of the copies of Office 2016 I have tied to my Microsoft account. When I pick one (Any one) it won't let me continue. If you look at the picture attached you'll see even though I have a license chosen the continue button stays grayed out. I can't get passed it. I tried restarting as well as "Signing in as another user" but it stays grayed out.

More information:

-Dell PC recently upgraded from Windows 8.1 to 10.
-Uninstalled Office 2010 first
-Both versions are Home and Business

One more thing I should point out - When I upgraded the user from Windows 8.1 to 10 it asked me to re-activate Office 2010. I told the user not to bother because I would be upgrading her Office version the next day. Not sure if that's important or not.
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have you try running the activation/Office as administrator.

Close office. Then right click on the icon on the desktop and try "Run as administrator".
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

The product you are trying to activate is a subscription account (your screenshot). You do not download these - subscription is click to run.

So is your Microsoft Account a subscription account?  or a business account?


You were absolutely correct and I feel silly for not thinking of it. As soon as I switch to my own account the product automatically activated. I went back in to the user's account to confirm it was set.  That's all it was! Thanks.

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