Unable to activate Office 2016

I am unable to activate Office 2016. I am trying to upgrade a user from Office 2010 to 2016. I removed 2010 then used a license code to download and install office 2016. I tied it to my Microsoft  account, then followed the instructions to install it. The program installed properly and all is well - EXCEPT I can't activate it. When I open the program it gives me a list of all of the copies of Office 2016 I have tied to my Microsoft account. When I pick one (Any one) it won't let me continue. If you look at the picture attached you'll see even though I have a license chosen the continue button stays grayed out. I can't get passed it. I tried restarting as well as "Signing in as another user" but it stays grayed out.

More information:

-Dell PC recently upgraded from Windows 8.1 to 10.
-Uninstalled Office 2010 first
-Both versions are Home and Business

One more thing I should point out - When I upgraded the user from Windows 8.1 to 10 it asked me to re-activate Office 2010. I told the user not to bother because I would be upgrading her Office version the next day. Not sure if that's important or not.
1-25-2016-11-46-12-AM.jpg
TarkisalAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

MasterNe0Commented:
have you try running the activation/Office as administrator.

Close office. Then right click on the icon on the desktop and try "Run as administrator".

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
The product you are trying to activate is a subscription account (your screenshot). You do not download these - subscription is click to run.

So is your Microsoft Account a subscription account?  or a business account?
TarkisalAuthor Commented:
You were absolutely correct and I feel silly for not thinking of it. As soon as I switch to my own account the product automatically activated. I went back in to the user's account to confirm it was set.  That's all it was! Thanks.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.