49.4C02 Error

itgolfer
itgolfer used Ask the Experts™
on
We have an HP 4250 printer that just started showing a 49.4C02 error today. Looking around online, it looks like everyone says it has to do with Adobe or other PDFs but this printer is doing it no matter what I print. I've power cycled it, cleared the print queue but nothing has fixed it. I've tried printing Word documents, test page, etc. but every time I do, it immediately gets the 49.4C02 error.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I have that printer at a client and it works fine. The following article suggests memory error, firmware problem, or problems with the connection.

http://printertechsforum.com/forum/showthread.php?1799-Error-Code-49-4C02

Read through the second post in the article.

Commented:
In Firmware readme says there were fixes for that 49.4C02 error in various versions.

Since 49.xxxx are firmware crashes, it won't mean the latest fw will fix it, but it will be your best shot:

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=412154&swLangOid=8&swEnvOid=4063
Assistant Vice President\Network Manager
Commented:
That seems to be a catch all code sometimes.  We run HP's of all types and have seen this code come up on several different models.  

Sometimes it is in fact an issue with a .PDF file. Seen Word documents do it as well.
Sometimes it is an issue with a font it doesn't know how to handle.
Sometimes it needs to be removed from the print server and re-added/installed
Sometimes it is a bad NIC (rarely seen this one)
And sometimes it is a bad formatter board.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
memory error, firmware problem or formatter board.   The last one was also in the article I posted. All these mean getting the printer serviced. We print Word, Excel and Adobe files on our client 4250.

Can you try a different printer with the same printout?

Author

Commented:
All other printers are fine with the same print jobs. I'll give the firmware update a shot first.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
That likely means a hardware issue with this printer if firmware does not solve it.

Author

Commented:
I removed it from the server, re-installed it on the server and then had the users add the printer from the network again. That resolved the issue. Thanks!
Steven CarnahanAssistant Vice President\Network Manager

Commented:
Glad to help. That is a kind of a check list I go through whenever I see that code.  Seems to be the most common solution is remove and re-install but I have had all of the other solutions work as well.

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