Cannot print from Windows Live Mail in Windows 10

DaveWWW
DaveWWW used Ask the Experts™
on
I have a client who upgraded from Windows 7 Home Premium to Windows 10.  Upon upgrade, he can no longer print emails from Windows Live Mail (v2009 and v2012).

Anyone else experience this?

Also note that it doesn't matter which printer.  Even a PDF printer doesn't  prompt for a filename.  Nothing ever arrives at the print queue at all.  Tried reinstalling print drivers, etc.

Thanks.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Distinguished Expert 2018

Commented:
Try printing a test page, does that work? If not, try from another user profile - is the problem with every user?

Author

Commented:
Test page works.  In fact everything prints except for Windows Live Mail, and (as I recall) the photo gallery product that I believe is part of Windows Live Essentials.  All other programs print fine.

It's as if the print function is not sending anything to the print queue at all.  When a print is initiated in Windows Live Mail, the print queue remains empty at all times.
Distinguished Expert 2018
Commented:
Already tried to reinstall the live suite?
Microsoft Azure 2017

Azure has a changed a lot since it was originally introduce by adding new services and features. Do you know everything you need to about Azure? This course will teach you about the Azure App Service, monitoring and application insights, DevOps, and Team Services.

NikSystems Specialist

Commented:
If reinstalling or repairing Windows Live suite won't help, check this topic and see if some other suggestions can help you:
http://answers.microsoft.com/en-us/windowslive/forum/livemail-email/i-cant-print-from-within-windows-live-mail/5954c0f6-3269-4b00-836d-19e33b4ea806?page=3

Author

Commented:
McKnife, already upgraded his Windows Live Essentials from 2009 to 2012 by downloading the 2012 version.  Confirmed that the WLMail that is now running is 2012, not 2009.

I'll be back on site tomorrow to try the other remedies.
Distinguished Expert 2018

Commented:
Also upgrade your printer driver.

Author

Commented:
Coincidentally, a new update to Windows Live Essentials came out after my message, in which "enable  printing" suddenly was there as an option.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial