troubleshooting Question

OpenDataSource method or property issue, Office 2016

Avatar of Tyler Brooks
Tyler BrooksFlag for Canada asked on
Microsoft 365
5 Comments1 Solution2452 ViewsLast Modified:
"an error occurred merging data. the opendatasource method or property is not available because this command is not available for reading."

One of our users is experiencing this message when attempting to send a confirmation email from our primary software platform. I have unchecked the setting in Word that apparently is the typical cause of this error, as well as uninstalling and reinstalling office.

What is really strange is that this only occurs for a single user, when you sign in with another user on the same workstation this issue doesn't occur.

Any ideas would be appreciated.
ASKER CERTIFIED SOLUTION
*** Hopeleonie ***
IT Manager

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