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jonathanemerson

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Error posting a packing slip in AX 2012.

We are getting the following error attached when posting the packing slip. (see attached file 'error.png')

I have ensured the underdelivery in the following areas is set to 100% for the item in question:
- on the released products, sell fasttab (see attached file 'error-1.png')
- on each sales order line on the 'delivery' tab under line details. (see attached file 'error-2.png')

Can anyone please advise?
error-2.PNG
error.PNG
error-1.PNG
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Damon Repton
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I might be able to help, I am assuming the line is a configured product, what version of AX? Was the config done in product builder or standard item configuration.

Do they allow under delivery as standard?  it is usually over delivery which is the issue. Have they tried turning off the under deliver parameter?
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jonathanemerson

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The version of AX is 2012 R2 retail and the item has been configured using the released products under product information management.
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Damon Repton
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If we check the 'Accept under-delivery' option in Accounts receivable parameters, will this basically allow us to under-delivery any sales order line on any order? We do often have sales order lines which we part release and pick/pack due to the customer only requiring certain quantities of a particular line at a particular time. We would however want to deliver the remainder at a later date.
Will changing this parameter affect anything else.
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OK, We currently have the 'Accept underdeivery' un-ticked under the Accounts receivable parameters.

If we want to allow underdelivery on any item and any sales order, what is the most efficient set up to achieve this?
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If we leave it unchecked, does this mean that the system will not allow for underdelivery on any item on any sales order?
I think i have maybe found what could be causing the problem. Please see image attached. The Quantity on some lines are 1 and the picked qty is 1 and also the deliver remainder is  1. Do you think this could be causing the error?