troubleshooting Question

Computer's admin profile inaccessible

Avatar of Servant-Leggie
Servant-LeggieFlag for Australia asked on
Windows 10
8 Comments1 Solution79 ViewsLast Modified:
Hi Experts,

A client's machine running Windows 10 (free upgrade) is now experiencing an issue whereby the main (admin) profile on the PC is inaccessible. The secondary profile is a standard user, which is making the whole situation a bit of a pain. The parent folder for the admin account appears to be present, though accessing through a standard profile gives me no indication of what's inside.

What I need to do, in no particular order, is:

1/ Gain access to the admin account;
2/ Change the standard account into one with admin rights (very easy, usually);
3/ Have the admin account's user profile appear on PC startup (only the standard profile's icon appears, at this stage, with the 'log in' button underneath as though it's the only profile present.

This machine is a local, stand-along machine which has never been on a domain.

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