Unable to add  IIS role service in win2k8 server

Sam OZ
Sam OZ used Ask the Experts™
on
In Win 2008 R2 server with IIS7,  I am unable to add  the role service (under the role WebService in Windows server manager)   IIS6 Metabase compatibility  .

 My account has admin privileges in  the server. I am able to install other softwares, I can add other role services also .

   ( After googling  on the error , I tried to change security settings of  IIS Folder (I think, inetsrv folder  ) under c:\windows\system32.  But I could not, Not sure the issue is related to this)

 Attached is the  Server Log and the Error message combined in one snapshot

Thanks
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Dan McFaddenSystems Engineer

Commented:
Can you attach to log and error message?

Dan

Author

Commented:
RoleService_Error.jpgPlease see the attachment for Server log and Error message ( combined in one shot)
Dan McFaddenSystems Engineer

Commented:
I would verify the following:

1. that the .NET 3.5 Framework is installed on the server
2. that the server has a good connection to the Internet

Then try the install using the alternate install path option during the add feature process.  It could be that the feature cannot be found in the WinSxS directory, so trying it from the OS install media may resolve the issue.

Dan

Author

Commented:
The 3.5 framework is installed .  Not sure what is the significance of internet

 One of the think to point out is - I have a website created  and  I was trying to  add role service  after that . Does it matter ?

   Experts, Is there other possibilities you can bring forward. Your help is much appeciated
Systems Engineer
Commented:
The significance of an Internet connection is that if the Add Feature process cannot find the desired feature in the local WinSxS directory, it will search online for the installer.  Without an Internet connection, the Add Feature process can sometimes fail.

Adding roles or features after the fact is not an issue.

Why do you need to add the feature "IIS6 Metabase compatibility" to IIS7?

Also, Technet forum posts about the same issue, they discuss resolving the issue by removing a few Reg Keys and deleteing an XML file if it exists.

Links:
1. https://social.technet.microsoft.com/Forums/office/en-US/0e11ac59-9d85-4f8f-b296-a6ec1e162976/win-server-2008-r2-cannot-update-roles-or-features?forum=winservermanager
2. https://social.technet.microsoft.com/Forums/windowsserver/en-US/582e885f-8a33-4791-ad99-3470c1f010be/windows-2008-64bit-server-manager-refresh-generates-error-0x8000ffff?forum=winservermanager#abf85855-a3a1-4bd4-a3b3-906dd4a8662b

Dan

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