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exchange 2013 , outlook 2010

hi Experts,
Outlook hangs attempting to download offline address book, it showing connecting to exchange but never end and OAB still showing on server not local /user/app/local/etc...
inbox downloaded emails fine, just OAB
some suggestion on this link but not helping!

this exchange environment  multi tenants
thank you very much

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8/22/2022 - Mon