Cannot open www.msn.com in Windows 10 laptop

I have a situation that I need help with. Can someone please advise?

All of a sudden, one of my users cannot browse "www.msn.com". Neither in IE11 nor in Chrome. It says either "Page cannot be displayed" or "open https://msn.com ( eventually, that is also not working) . Any other websites are opening fine. All other users (on the same network) can open msn just fine.

Here are some information about the system:

- It's a Dell Laptop with Windows 10 Pro on it
- Kesperesky Antivirus is installed and other regular office software

Tried the following troubleshooting steps:

1. Turned off the Firewall and Kesperesky antivirus
2. Reset IE Settings / Deleted IE Cache etc..
3. Check for any Windows update
4. I can ping www.msn.com but just cannot open in browser


Any help will be highly appreciated.

Thanks
Byas_SahaAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

mortimer452Commented:
This sounds suspiciously like a browser hijack/DNS virus or trojan

When you ping msn.com, what is the IP address that comes back?
Byas_SahaAuthor Commented:
@mortimer452: 204.79.197.203
mortimer452Commented:
That is the same IP address I get, so that's may rule out DNS hijack.  Have you tried just "msn.com" without the "www" in the front?
Learn Ruby Fundamentals

This course will introduce you to Ruby, as well as teach you about classes, methods, variables, data structures, loops, enumerable methods, and finishing touches.

McKnifeCommented:
Try from another user account.
Eng. Nidal KamalInformation ConsultantCommented:
Good day,

Can you try to scan the laptop with a second opinion cloud anti-malware such as http://www.surfright.nl/en  , BTW the scan will not take much time?
Byas_SahaAuthor Commented:
@Nidal - Ran HitmanPro Anti-Malware from Surfright ....in the 1st Run it found about 1200 cookies ..After Deleting them , restarted and ran the anti-malware again. Now it's coming with 0 infections but still cannot access msn.com.

Thanks
McKnifeCommented:
Please give feedback on all suggestions, mine included :)
Eng. Nidal KamalInformation ConsultantCommented:
Good day,

I agree with Expert comment McKnife , by logging with a different user on this machine, then try to browse www.msn.com from within the new user.  

If that doesn't work, try to download and install https://www.malwarebytes.org/ this anti-Malware works with Kaspersky. Use full scan and look at the results.
Byas_SahaAuthor Commented:
Did not get any reasonable solution. I had to re-image the machine. All working good after that. Thanks for all the inputs though.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
McKnifeCommented:
It would have been nice to write if you tried the suggestions at least. Did you try another user profile?
Byas_SahaAuthor Commented:
@McKnife - Yes, I tried but that didn't help.
Byas_SahaAuthor Commented:
I had to find my own solution by reimaging the computer.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.