troubleshooting Question

Cannot open in Windows 10 laptop

Avatar of Shiv Saha
Shiv SahaFlag for United States of America asked on
Web BrowsersWindows 10Dell
12 Comments1 Solution227 ViewsLast Modified:
I have a situation that I need help with. Can someone please advise?

All of a sudden, one of my users cannot browse "". Neither in IE11 nor in Chrome. It says either "Page cannot be displayed" or "open ( eventually, that is also not working) . Any other websites are opening fine. All other users (on the same network) can open msn just fine.

Here are some information about the system:

- It's a Dell Laptop with Windows 10 Pro on it
- Kesperesky Antivirus is installed and other regular office software

Tried the following troubleshooting steps:

1. Turned off the Firewall and Kesperesky antivirus
2. Reset IE Settings / Deleted IE Cache etc..
3. Check for any Windows update
4. I can ping but just cannot open in browser

Any help will be highly appreciated.

Shiv Saha
IT Consultant - Systems and Networking

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