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Shiv SahaFlag for United States of America

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Cannot open in Windows 10 laptop

I have a situation that I need help with. Can someone please advise?

All of a sudden, one of my users cannot browse "". Neither in IE11 nor in Chrome. It says either "Page cannot be displayed" or "open ( eventually, that is also not working) . Any other websites are opening fine. All other users (on the same network) can open msn just fine.

Here are some information about the system:

- It's a Dell Laptop with Windows 10 Pro on it
- Kesperesky Antivirus is installed and other regular office software

Tried the following troubleshooting steps:

1. Turned off the Firewall and Kesperesky antivirus
2. Reset IE Settings / Deleted IE Cache etc..
3. Check for any Windows update
4. I can ping but just cannot open in browser

Any help will be highly appreciated.

Avatar of mortimer452

This sounds suspiciously like a browser hijack/DNS virus or trojan

When you ping, what is the IP address that comes back?
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That is the same IP address I get, so that's may rule out DNS hijack.  Have you tried just "" without the "www" in the front?
Avatar of McKnife
Try from another user account.
Good day,

Can you try to scan the laptop with a second opinion cloud anti-malware such as  , BTW the scan will not take much time?
@Nidal - Ran HitmanPro Anti-Malware from Surfright the 1st Run it found about 1200 cookies ..After Deleting them , restarted and ran the anti-malware again. Now it's coming with 0 infections but still cannot access

Please give feedback on all suggestions, mine included :)
Good day,

I agree with Expert comment McKnife , by logging with a different user on this machine, then try to browse from within the new user.  

If that doesn't work, try to download and install this anti-Malware works with Kaspersky. Use full scan and look at the results.
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Shiv Saha
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It would have been nice to write if you tried the suggestions at least. Did you try another user profile?
@McKnife - Yes, I tried but that didn't help.
I had to find my own solution by reimaging the computer.