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Cannot open www.msn.com in Windows 10 laptop

Shiv Saha
Shiv Saha asked
Last Modified: 2016-11-22
I have a situation that I need help with. Can someone please advise?

All of a sudden, one of my users cannot browse "www.msn.com". Neither in IE11 nor in Chrome. It says either "Page cannot be displayed" or "open https://msn.com ( eventually, that is also not working) . Any other websites are opening fine. All other users (on the same network) can open msn just fine.

Here are some information about the system:

- It's a Dell Laptop with Windows 10 Pro on it
- Kesperesky Antivirus is installed and other regular office software

Tried the following troubleshooting steps:

1. Turned off the Firewall and Kesperesky antivirus
2. Reset IE Settings / Deleted IE Cache etc..
3. Check for any Windows update
4. I can ping www.msn.com but just cannot open in browser

Any help will be highly appreciated.

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