troubleshooting Question

Some, not all emails have disappeared from user's deleted items folder.

Avatar of WRTech
WRTech asked on
Outlook
6 Comments1 Solution47 ViewsLast Modified:
A group of emails disappeared from a user's deleted items folder.
He had 2200 emails in his deleted file, and now it shows 1600.  From 1/5/16 - 1/22/16 are gone.  Older and newer emails remain.
I was able to get them back from the "recover deleted items" but that doesn't explain why only some emails have disappeared from his deleted items.  He said this has happened in the past.  We are on Outlook 2010 Exchange and we do not use Email Retention.  

Any ideas?
ASKER CERTIFIED SOLUTION
Knightsman

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 1 Answer and 6 Comments.
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>

Mike

Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 6 Comments.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004