Anthony H.
asked on
Ring pause when using "call queues"
My cisco SPA509Gs are configured on Call Queus and they have a pause between rings. It's working fine as far as functionality... but the users are complaining that the phone rings "with a pause", it's not the normal ring. It won't stop ringing until it's picked up, but the users think that the call is dropped/hung up because the phone's light goes off between rings and the call can't be picked up unless the lines are lit up, if they try to pick up the call while the lights are not blink on the phone, they just get a open line to call out.
This happens only this way (call queues)
a "ring group" or direct works normally
so the question would be, i guess, "how do i change the ring tone to a normal ring tone without a pause between rings".
This happens only this way (call queues)
a "ring group" or direct works normally
so the question would be, i guess, "how do i change the ring tone to a normal ring tone without a pause between rings".
ASKER
there is a greeting that callers use to select a department > Once they select a department option (example: Press 1 for Accounting), it goes into a call queue.
When it's setup this way, the phones ring with a pause as described above.
If the call is direct or in a simple "ring group" there is no pause when phone is ringing.
When it's setup this way, the phones ring with a pause as described above.
If the call is direct or in a simple "ring group" there is no pause when phone is ringing.
Again, when you set up the "ring group" you set up ring strategies, What options did you choose ?
ASKER
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ASKER
excellent. thank you. your comments helped me figure out the issue.
I am not sure I totally understand your question, but to start with what is your ring strategy, and how long is the step timeout set, before you move to the next level of ringing --