Windows 7 Upgrade to Windows 10 and now NO INTERNET

Hello Experts,

I have a client that upgrade a machine that we installed that was running Windows 7 to Windows 10, well luck of the draw now the system shows connected to the network but have no web browsing capability. I am able to ping everything including anywhere on the internet. I have reset the winsock, I have uninstalled and reinstalled the network card with no changes. When trying to use the windows troubleshooting I get a response back of "One or more network protocols are missing on this computer" I have Deleted the winsock & winsock2 registry entries and tried to install the protocol back by going into the Network Card properties and install the tcp/ip protocols but get "Could not add the requested feature. The error is: This program is blocked by group policy. For more information, contact your system administrator." Well this machine is a stand alone machine and the user is an Admin on the machine and there is no other user.

Thank you in advance,
Bo Borchardt
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Paul MacDonaldDirector, Information SystemsCommented:
"... but have no web browsing capability."
It's not clear what this means, aside from maybe no web pages show up.  If that's the case, what does show up?  Does this problem affect Edge and IE?  Do they both display the same error message?

You can try
SFC /scannow
from a command prompt and let us know if that changes anything.
T BCommented:
Completely uninstall nic drivers

Download the Ethernet drivers from manufacturers site on another machine, copy over and install.
JohnBusiness Consultant (Owner)Commented:
I have deleted the winsock & winsock2 registry entries

Run TCP/IP Reset and DNS Flush.

Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache
Then restart the computer

Also know that not all Windows 7 computers upgrade properly to Windows 10.

Make sure you get updated BIOS and Chipset drivers and (as suggested earlier) NIC drivers updates.
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Scott CSenior EngineerCommented:
If the above doesn't work, back up the user's data, blow the computer away and start over with a clean install instead of an upgrade.

I've had to do this recently and the whole process took less than 2 hrs.
JohnBusiness Consultant (Owner)Commented:
Windows 10 licensing is stored at Microsoft so reinstalling as Scott notes is much simpler now.
☠ MASQ ☠Commented:
If it is just the Internet Services that are damaged try using FSS
http://www.bleepingcomputer.com/download/farbar-service-scanner/
to do the diagnostics (although it's not advertised as such it runs fine on Windows 10 - but not in a commercial environment please) run and check all the boxes before hitting "Scan" - check the logfile for errors - especially about firewall/signed files
Gary CaseRetiredCommented:
Before "blowing away" the install and reinstalling, try simply reverting to Windows 7.

As long as it hasn't been 30 days since the upgrade, you can simply to go Backup and Recovery and there will be a link to "revert to Windows 7".     It's much quicker than the upgrade ... typically 5-10 minutes and you'll be back to the previous OS.

If the user's happy with Windows 7 and all works well, you may want to simply remove the "Nag" for the '10 upgrade and leave well enough alone.

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DonNetwork AdministratorCommented:
I dont know if anyone else has noticed this, but when our pc's were upgraded to Win 10 the name of the "Nic" changed from "Local area Connection" to "Ethernet". Which led me to think maybe there was some ghost devices going on. 'Cept there was only 1 in device manager even after SET DEVMGR_SHOW_NONPRESENT_DEVICES=1. I found that when I would install the latest drivers from RealTek that it would first uninstall the old and I'd have to re-run the setup after a restart. Then after the new driver was installed the Nic showed up as "Local area Connection".  I would then run the commands:

netsh interface ip delete arpcache
netsh winsock reset
netsh winsock reset catalog
netsh int ip reset reset.log
shutdown -r -t 30

and everything was perfect afterwards.
JohnBusiness Consultant (Owner)Commented:
I see the same name change and it is purely cosmetic (not ghosts).

I suggested the TCP/IP reset and restart earlier to see if it would help but no response as yet from the OP.
DonNetwork AdministratorCommented:
That's what I thought too(cosmetic), but on some pc's that were static ip's, when I went to re-add the static I would get the message that there was already a device with that ip....

So that's where the confusion of "ghost devices" came into play.
that's why added the delete arpcache to my steps
Technical Support @ Pro-Tek Integrations, LLCAuthor Commented:
Thank you everyone for the Ideas, I am headed back out to client site and will update everyone as to the outcome
Technical Support @ Pro-Tek Integrations, LLCAuthor Commented:
Well.... I have had no such luck I tried all the solutions including the revert but system said back up restore wasn't active so it looks like that I am going to restore to factory... I wish they would not have upgraded from Win7Pro to Windows 10. It is just crazy that everything seems to work I even got the LogMeIn to start working second thought; the computer shows online but I cannot remote into it but still unable to browse the web either with google chrome or IE.... Does anyone have any other possible ideas that I could try! I do thank you for the ideas they have partially worked but not to the extent that I needed!

v/r Bo
JohnBusiness Consultant (Owner)Commented:
system said back up restore wasn't active   In Recovery, try reverting back to Windows 7. It will be faster than factory install because there are so many Windows updates (350 past SP1).  

But is this what you mean by back up restore?

It is entirely possible this computer will not properly run Windows 10.
☠ MASQ ☠Commented:
Did FSS show all the networking services loading OK?

Don't forget if there was a Factory Restore (.wim) on the hard drive as a hidden partition that this is disabled permanently by the Win10 upgrade so you may need to take recovery disks with you.
Technical Support @ Pro-Tek Integrations, LLCAuthor Commented:
Before "blowing away" the install and reinstalling, try simply reverting to Windows 7.

As long as it hasn't been 30 days since the upgrade, you can simply to go Backup and Recovery and there will be a link to "revert to Windows 7".     It's much quicker than the upgrade ... typically 5-10 minutes and you'll be back to the previous OS.

If the user's happy with Windows 7 and all works well, you may want to simply remove the "Nag" for the '10 upgrade and leave well enough alone.

This was the only way that I could get the system to work again! The client did have many other programs on this machine that could have contribute to this issue in the windows 10 upgrade but did not have time or did he want to pay me anymore time trying to troubleshoot the root cause! Thank you for everyone's help! It did save me many hours to this issue... with one sub note... I removed the Windows 10 Upgrade notice as well! ha ha
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