troubleshooting Question

QuickBooks and non-Outlook email

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Mark asked on
QuickBooks
14 Comments1 Solution349 ViewsLast Modified:
Our office has QuickBooks 2011. We have recently started testing with the Thunderbird email client. The email configuration for QB give choices of Web Mail and QuickBooks E-mail. Our mail server is a self-hosted IMAP server, so I've picked Web Mail (even though it's not really webmail). I've selected "Others" as email provider (choices are Gmail, Yahoo, etc.) and put in the correct server name and port. See image, "Edit Email Info".

When I try to send a form, it prompts me for the password, repeatedly, but fails to send the message  (see image dialog marked "Email or Password is Incorrect"). On the mail server side I eventually (several seconds) get the message:

Feb  5 12:45:22 mail sm-mta[1982]: u15HhrrI001982: COMMON.hprs.local [192.168.0.58] did not issue MAIL/EXPN/VRFY/ETRN during connection to MTA

Does anyone have any idea how to fix this?
QBemail.jpg
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