PaperPort 14.5: The operating system is not presently configured to run this application"

This sometimes happens. Sometimes, what is upgraded works better than when installed clean because the setups run differently on the previous OS.
Ask paperport support.

Joe,

I should have mentioned that I immediately installed patch 1 after installing PP 14.5. BTW, thanks for posting how to find PP 14.5. The update manager for PaperPort 14.0 hadn't identified that as an available update and I only stumbled on your post in looking for a solution for this error. But, the error started when I installed PP 14.0 in the Windows 10 clean installation and continued with PP 14.5, patch 1. Running the Scanner Connection Tool made no difference.

I also tried doing an uninstall of PP and a reinstall, setting the installer to operate in Win 8 compatibility mode, but I am still getting the error.

Since the error doesn't pop up for 5 to 10 seconds after PP starts, I tried watching Windows Task Manager to see if I could tell what was starting around that time. It is always "PaperPort 32Bits Outlook Mailer Support Com Objeect (32 bit)". It has a process name of PPMAIL~1.EXE and a command line of
"C:\Prograqm Files (x86)\Nuance\PaperPort\PPMailerOutlook.exe" -Embedding

I doesn't seem to matter whether Outlook (2016) is running or not; the error still pops up.

I now see that I don't have an email option on the Send To bar and I believe that is because I am running Office 2016 which came out after the release date of PP14.5 and its Patch 1 (12-Jun-2015). However, since PP looks in c:\windows\win.ini for a line MAPI=1 to know whether the system uses mail, then finds that the default mail client is Outlook 2016, which it doesn't know about, maybe it gets confused and throws up that error?

I've also found that the error occurs whenever I refresh the Send To bar, so that provides some evidence that this is the problem.

Stan

I resubmitted it in the Problem Category and received a response that PP does not support Office 2016 and referred me to this article:



I wonder if and when they will support it?

Stan

Thanks,
Stan

Joe,

I don't know what happened, but in the last week sometime, the error went away and Outlook 2016 appeared in the Send To Bar! I can't think of anything I did or anything related that I just installed. There weren't any patches for PP (unless they were extremely silent!), but, I won't complain.

Does it now work for you?

With Joe's help, this is now working for me.

Thanks, Stan — much appreciated! Regards, Joe