Remote support and chat product

joebilek
joebilek used Ask the Experts™
on
Hello,

I would need recommendations for:

- A product to integrate in our website for chat (we have a helpdesk with multiple users to be able to chat & support)
- It must support quickly do a remote support session, take over the desktop for quick support

Nothing else, no need to be super-advanced. Free and/or cheap would be great.

Thanks
joe
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Commented:
Hi Joe,

Are you looking to have an all in one product?

If not there's two free ones which are very good from my experience with them.

tawk.to live chat system with bundles of features and completely free.

one.comodo.com is a free remote desktop system, Allows file transfers and remote commands, this program can be downloaded via a code in the control panel.

gotoassist.com would be the other alternative that system allows a one time code and small application. However it does not include a website based chat from what i can see.

Hope the above helps.

Kind Regards,
Lewis

Author

Commented:
Thanks Lewis,

Will check them out, would be awesome if something like Tawk.to had remote control support aswell.
Lee W, MVPTechnology and Business Process Advisor
Most Valuable Expert 2013

Commented:
Not free and they recently altered their pricing structure but FANTASTIC product that includes remote control through web site or agent, fully brandable, includes VoIp in App, chat, File transfer, screen recording, notation, multi monitor support and more - www.screenconnect.com - self hosted option is what I'm referring to. Been using it for over two years and love it.

Commented:
Hi Lewis,

Does your suggested list can be used in enterprise environment ?

Or it is free for personal use only ?

I know that teamViewer enforce this rule.

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