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David ElebuteFlag for United States of America

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Dynamics CRM 2011 Error

after windows updates on our CRM server all users are getting the following message:

An error has occurred.
Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support

i have been searching all over for the solution; any and all help is greatly appreciated

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Greg Besso
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Do you have a screenshot of the error, or at which point it comes up? Is it upon logging in, or even before logging in?
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before I get a login prompt
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Greg Besso
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we didn't do any updates to CRM, only input of data
no CRM update rollups or anything else updated recently either
looking over the event viewer application and system logs nothing jumps out so far
single server windows 2008 r2 enterprise only running the dynamics 2011 nothing else
If possible, check which updates you applied. There may be a known conflict (or not known one). I would try enabling the CRM tracing to find out what is going on if issues persist.
I have enabled the trace but am not seeing anything in the logs
looking over the updates, all are important or recommended
only optional are KB3080079 - update for update for windows server 2008 r2 x64 and KB3102429 - update for windows server 2008 r2 x64
getting this is in event viewer
CrmTrace encountered an error. Additional Info:Error in GetFileName : Error accessing file c:\crmdrop\logs\CRM_SRVR-w3wp(4524#FB92673C)-CRMWeb-20160210-1.log (Reporting Process:w3wp, AppDomain:C:\Program Files\Microsoft Dynamics CRM\CRMWeb\)
also have this going in event viewer
Login failed for user 'NT AUTHORITY\SYSTEM'. Reason: Failed to open the explicitly specified database. [CLIENT:]

checking the errors in event viewer
able to find the cause after i got the trace working properly
found that some permissions were deleted due to domain controller being down for an extended period of time
once i setup the permissions again in the AD organizational unit (OU) for the CRM all is working
thank you again for your help and advice