outlook 2011 for mac sync pending

Having problems with newly setup outlook 2011 email on my mac.  I have el capitan installed.  Problem is desktop gets "stuck" in sync mode and doesn't display new emails.  How do i fix this?  I saw a lot of people are having this problem on their macs but haven't found a solution.
nsitedesignsAsked:
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Tim LapinComputer Consultant (Desktop analyst)Commented:
Have you installed all the patches?  There are now a few available since the release of El Capitan.  Apparently, 14.5.6 deals with the issue explicitly.
nsitedesignsAuthor Commented:
I did a "check for updates" on my mac AND in Outlook and it says there are no updates.  I am running OXS 10.11.3

Where do I get the patches from?
Tim LapinComputer Consultant (Desktop analyst)Commented:
What version shows in the "About Outlook" window?  Mine shows "14.6.0".  I have no issues synchronizing accounts.

To get the new updates, simply invoke Microsoft Auto update or go to Microsoft's website and search under Office for mac 2011.
Outlook-version.png
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nsitedesignsAuthor Commented:
I have the same 14.6.0.
I have it on auto-update weekly.
Tim LapinComputer Consultant (Desktop analyst)Commented:
Were the updates installed before or after setting up the accounts?

If after, remove the account in question and re-create it. Make sure any locally stored data is exported or otherwise backed up prior to attempting this experiment.

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nsitedesignsAuthor Commented:
I don't know when updates were done.  Have been fighting with Outlook since Friday when we made the switch.  So far, not a fan at all.
YogeshnmakwanaCommented:
Try below steps

Force Quit Outlook
Applications > Utilities > Activity Monitor
Look for the Sync Services Agent under Process Name
Highlight this process and click Quit in the upper left
Close Activity Monitor
Re-Start Outlook
Tim LapinComputer Consultant (Desktop analyst)Commented:
I would still try the account removal and re-creation process to see if it helps.

What type of account is the one in question?  Is it an Exchange account?  If so, which version of server do you have?
nsitedesignsAuthor Commented:
Account type is ms exchange.  I have a TON of folders and subfolders. Not sure of the easiest way to back them up...

I will try Yogeshnmakwana's suggestion the next time it gets hung up.  So far so good.  Maybe all I needed to do was complain.  : )
YogeshnmakwanaCommented:
yes there is easiest way to backup in outlook 2011  for mac. just try given step if its not working then let me know i will give u steps to backup.
Tim LapinComputer Consultant (Desktop analyst)Commented:
You only need to back up those folders that are local to the computer.  All the ones that reside on the server are safe.

To illustrate which folders are where, go to the general preferences and DE-select the following two options:
-  Group similar folders ...
-  Hide On My Computer folders
(see attached image)

Assuming that all the folders are on the server, you can then remove the account and add it back safely.
outlook-2011-general-prefs.png
nsitedesignsAuthor Commented:
Tim - Nothing was selected when I went to the folder list so I guess that is good.  Stupid question. I was told to make sure my folders get put in my inbox and NOT under "on my computer" because if I put them in my Inbox, then they would be saved on cloud.  

See screenshot for some of my folders in the inbox.
http://screencast.com/t/1uHIqxJyDMM
http://screencast.com/t/i00ALyvbQ

Yet, when I view email on webmail link, I do not see any folders.

Yogeshnmakwana - when site was pending syncing I followed your steps but there was no Sync Services Agent under Process Name.
Tim LapinComputer Consultant (Desktop analyst)Commented:
Tim - Nothing was selected when I went to the folder list so I guess that is good.  Stupid question. I was told to make sure my folders get put in my inbox and NOT under "on my computer" because if I put them in my Inbox, then they would be saved on cloud.  

I would avoid nesting folders in the Inbox.  Outlook 2011 was not built to work that way.  Instead, make them peers of the Inbox.  They are still on the server, just not nested.

To do this, drag one folder at a time from the Inbox and place it over the account's parent folder (parent of the Inbox).  The folder will then be placed in alphabetical order at the same level as the Inbox.

Check out my article on Outlook 2011 for more info:
http://www.experts-exchange.com/articles/12294/MS-Outlook-2011-Mac-Exchange.html
nsitedesignsAuthor Commented:
Ah much better.  That was how I had it setup on mac mail and I actually prefer it this way.  With MS Exchange I have one parent folder which contains inbox, drafts, sent items, deleted items, junk and all the folders I just moved.  But, I also have a second parent folder which is kinda confusing.  This one is called "on my computer" and it contains  inbox, drafts, sent items, deleted items, junk.  Do you know what that is for?  Additionally, not sure what Smart Folders are.  See screen shot.

http://screencast.com/t/LMEHJZAjf8Wi
Tim LapinComputer Consultant (Desktop analyst)Commented:
"On My Computer" represents all the mail that is stored locally.  In effect, it is the equivalent of a local PST on a PC.

None of the emails, calendar items, etc. contained in "On My Computer" will be available to the server, which means that using, say, a webmail connection to your server will not see the local data.

The best use for the local store is pretty much the same on the PC:  archiving stuff that needs to be moved off of the server, usually for space reasons.

Smart folders are searches, if I recall.  I have never used them but basically, I think they will show a collection of items that match the criteria of your search.  No mail is actually moved from its original location.
nsitedesignsAuthor Commented:
makes sense - thanks again!
Tim LapinComputer Consultant (Desktop analyst)Commented:
You are welcome.  :-)
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