<div>
Have you installed all the patches? &nbsp;There are now a few available since the release of El Capitan. &nbsp;Apparently, 14.5.6 deals with the issue explicitly.
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<div>
I did a &quot;check for updates&quot; on my mac AND in Outlook and it says there are no updates. &nbsp;I am running OXS 10.11.3<br />
<br />
Where do I get the patches from?
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<div>
What version shows in the &quot;About Outlook&quot; window? &nbsp;Mine shows &quot;14.6.0&quot;. &nbsp;I have no issues synchronizing accounts.<br />
<br />
To get the new updates, simply invoke Microsoft Auto update or go to Microsoft's website and search under Office for mac 2011.<br />
<a href="https://filedb.experts-exchange.com/incoming/2016/02_w07/1080563/Outlook-version.png" target="_blank" class="file-inline" title="Outlook for Mac 2011 version (48 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>Outlook-version.png</a>
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Outlook-version.png

<div>
I have the same 14.6.0.<br />
I have it on auto-update weekly.
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<div>
I don't know when updates were done. &nbsp;Have been fighting with Outlook since Friday when we made the switch. &nbsp;So far, not a fan at all.
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<div>
I would still try the account removal and re-creation process to see if it helps.<br />
<br />
What type of account is the one in question? &nbsp;Is it an Exchange account? &nbsp;If so, which version of server do you have?
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<div>
Account type is ms exchange. &nbsp;I have a TON of folders and subfolders. Not sure of the easiest way to back them up...<br />
<br />
I will try Yogeshnmakwana's suggestion the next time it gets hung up. &nbsp;So far so good. &nbsp;Maybe all I needed to do was complain. &nbsp;: )
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outlook-2011-general-prefs.png

<div>
Tim - Nothing was selected when I went to the folder list so I guess that is good. &nbsp;Stupid question. I was told to make sure my folders get put in my inbox and NOT under &quot;on my computer&quot; because if I put them in my Inbox, then they would be saved on cloud. &nbsp;<br />
<br />
See screenshot for some of my folders in the inbox.<br />
<a href="http://screencast.com/t/1uHIqxJyDMM" rel="ugc">http://screencast.com/t/1uHIqxJyDMM</a><br />
<a href="http://screencast.com/t/i00ALyvbQ" rel="ugc">http://screencast.com/t/i00ALyvbQ</a><br />
<br />
Yet, when I view email on webmail link, I do not see any folders.<br />
<br />
Yogeshnmakwana - when site was pending syncing I followed your steps but there was no Sync Services Agent under Process Name.
</div>


<div>
<blockquote>
Tim - Nothing was selected when I went to the folder list so I guess that is good. &nbsp;Stupid question. I was told to make sure my folders get put in my inbox and NOT under &quot;on my computer&quot; because if I put them in my Inbox, then they would be saved on cloud. &nbsp;
</blockquote>
<br />
I would avoid nesting folders in the Inbox. &nbsp;Outlook 2011 was not built to work that way. &nbsp;Instead, make them peers of the Inbox. &nbsp;They are still on the server, just not nested.<br />
<br />
To do this, drag one folder at a time from the Inbox and place it over the account's parent folder (parent of the Inbox). &nbsp;The folder will then be placed in alphabetical order at the same level as the Inbox.<br />
<br />
Check out my article on Outlook 2011 for more info:<br />
<a href="https://www.experts-exchange.com/articles/12294/MS-Outlook-2011-Mac-Exchange.html" rel="ugc">https://www.experts-exchange.com/articles/12294/MS-Outlook-2011-Mac-Exchange.html</a>
</div>


<div>
Ah much better. &nbsp;That was how I had it setup on mac mail and I actually prefer it this way. &nbsp;With MS Exchange I have one parent folder which contains inbox, drafts, sent items, deleted items, junk and all the folders I just moved. &nbsp;But, I also have a second parent folder which is kinda confusing. &nbsp;This one is called &quot;on my computer&quot; and it contains &nbsp;inbox, drafts, sent items, deleted items, junk. &nbsp;Do you know what that is for? &nbsp;Additionally, not sure what Smart Folders are. &nbsp;See screen shot.<br />
<br />
<a href="http://screencast.com/t/LMEHJZAjf8Wi" rel="ugc">http://screencast.com/t/LMEHJZAjf8Wi</a>
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<div>
&quot;On My Computer&quot; represents all the mail that is stored locally. &nbsp;In effect, it is the equivalent of a local PST on a PC.<br />
<br />
None of the emails, calendar items, etc. contained in &quot;On My Computer&quot; will be available to the server, which means that using, say, a webmail connection to your server will not see the local data.<br />
<br />
The best use for the local store is pretty much the same on the PC: &nbsp;archiving stuff that needs to be moved off of the server, usually for space reasons.<br />
<br />
Smart folders are searches, if I recall. &nbsp;I have never used them but basically, <b><u>I think</u></b> they will show a collection of items that match the criteria of your search. &nbsp;No mail is actually moved from its original location.
</div>


<div>
makes sense - thanks again!
</div>


<div>
<div class="content wysiwyg-content">
Having problems with newly setup outlook 2011 email on my mac. &nbsp;I have el capitan installed. &nbsp;Problem is desktop gets &quot;stuck&quot; in sync mode and doesn't display new emails. &nbsp;How do i fix this? &nbsp;I saw a lot of people are having this problem on their macs but haven't found a solution.
</div>
</div>


Having problems with newly setup outlook 2011 email on my mac.  I have el capitan installed.  Problem is desktop gets "stuck" in sync mode and doesn't display new emails.  How do i fix this?  I saw a lot of people are having this problem on their macs but haven't found a solution.

outlook 2011 for mac sync pending

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Mac OS X is the desktop operating system from Apple Inc., found on Macintosh computers. OS X consists of a Mach/BSD-based kernel, operating system interfaces primarily based on FreeBSD and additional frameworks (written in C, C++ and Objective-C providing user interface and application-level services.

Mac OS X

An email client, email reader or more formally mail user agent (MUA) is a computer program in the category of groupware environments used to access and manage a user's email. A web application that provides message management, composition, and reception functions may internally act as an email client; as a whole, it is commonly referred to as webmail. Likewise, email client may be referred to a piece of computer hardware or software whose primary or most visible role is to work as an email client. Email clients can also have other systems, like calendars, notes and contact managers.

Email Clients

An email client, email reader or more formally mail user agent (MUA) is a computer program used to access and manage a user's email. A web application that provides message management, composition, and reception functions is sometimes also considered an email client, but more commonly referred to as webmail.

Email Software

Interactions between email servers and clients are governed by email protocols. The three most common email protocols are POP, IMAP and MAPI. Most email software operates under one of these (and many products support more than one).  The correct protocol must be selected, and correctly configured, if you want your email account to work.