Why does my laptop users' Outlook Out of Office refuse to connect?

Tim Saluga
Tim Saluga used Ask the Experts™
on
Hi all,

Recently, I've had a rash of issues with certain laptop users not being able to set their Out Of Office auto replies.  We've found that if we wipe out their user profile, this issue goes away for a small amount of time, but then rears its ugly head once again.

My question is this:  Is there some underlying problem with my server?  I've read things about "autodiscovery in dns" and other things about sizes of mailboxes, etc.  I was wondering if anyone had some concrete things I can try?  I know enough about Exchange to be dangerous, but I'm no expert.

Any thoughts?

Thanks!
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Top Expert 2015
Commented:
What Outlook and Exchange version are you using?

Here are some tests you can do to see if your autodiscover is configured correctly:

https://kb.intermedia.net/article/2150

https://testconnectivity.microsoft.com/
Tim SalugaIT Manager

Author

Commented:
Hi Wayne,

Exchange 2010 and Outlook 2010.  I'm not even sure where to begin with the testing, since I inherited the setup of the Exchange server....

Thanks for the response!
Top Expert 2015

Commented:
Hi Tim,

I would start testing with Outlook following the first article.  If all is well you will see a similar screen as to the one in the link.  If not, the result will be much shorter.

Please post the result and redact all your personal information (email address, domain name, etc).

Thanks,

Wayne
Akhilesh KatkarTechnical Support Engineer / Technical Analyst

Commented:
EWS virtual directory is responsible for OOF messages, check if Free/Busy information in calendar is properly visible of not.
If no, this is something with regards to connection between your client and your  Server.
Hence, check for RPC logs for the user who is trying to perform this activity.
Tim SalugaIT Manager

Author

Commented:
Yes, this was definitely the Autodiscover.  Thanks, all!

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