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rgb192Flag for United States of America

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chrome on windows 10

I am asked by friend. I do not have access to windows 10 laptop.
When computer starts
'windows not connected to the server'
Which server? This is a private laptop used in a residence.

Chrome is installed but does not start any more

Please offer new suggestions.

Sorry for these restrictions to answers:
I already mentioned these so Please do not suggest:
reinstalling chrome
running virus / spyware checker
restarting computer
there is no windows disk so restarting computer
commands from command prompt

Due to time constraints I do not want to remotely log into computer
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Lee W, MVP
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So basically, I can answer if, what?  You haven't given much room to offer ideas.

Is the process running but the Window doesn't appear?

You failed to mention UNINSTALLING wasn't an option - so UNINSTALL Chrome.  THEN Reinstall.
Also, does it work as another user?  Maybe recreate the profile.
where and when do you get the message ' not connected to server' ?

Is that from the network icon in the task bar? is this coming from google chrome?
Chrome has a version for Windows 10.

So on the problem computer, it has already been suggested to try a new Windows User Profile.

You can also try SFC /SCANNOW from an admin command prompt.
If no, try DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).

Ultimately a person can reinstall Windows 10 from the Media Control Link. Select the option to Keep Data AND to Keep Applications.

https://www.microsoft.com/en-us/software-download/windows10
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ASKER

where and when do you get the message ' not connected to server' ?
windows on startup. maybe first screen. I do not have access to computer. I was told beginning of windows

You failed to mention UNINSTALLING wasn't an option - so UNINSTALL Chrome.  THEN Reinstall.
I wrote
reinstalling chrome

Also, does it work as another user?  Maybe recreate the profile.
user is already admin, but I will pass this suggestion on


You can also try SFC /SCANNOW from an admin command prompt.
If no, try DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).

Ultimately a person can reinstall Windows 10 from the Media Control Link. Select the option to Keep Data AND to Keep Applications.

starting over again or getting a nubie over the phone to do commands from command prompt
is very difficult for me just to save chrome
starting over again or getting a nubie over the phone to do commands from command prompt
 is very difficult for me just to save chrome


Try upgrading your own Windows 8 machine to Windows 10 using the Media Control Link.  Most of it is watching paint dry, so you actually might be able to guide someone through it.
Uninstalling and re-installing is not the same as reinstalling (presumably over the existing install).  Further, you failed to mention the REASONS for your restrictions - I ASSUMED they were because you tried them.

It'd be nice to think the problem is a simple fix - but it might not be.  Get someone on site who knows what they are doing or gain remote access.  At worst, you're going to have to setup a system to walk the inexperienced person through things.

Due to time constraints I do not want to remotely log into computer
If you did, you probably wouldn't have to ask this question - certainly wouldn't have to put so many unreasonable restrictions on how it's answered!  And you'd probably have fixed it by now.
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ASKER

Try upgrading your own Windows 8 machine to Windows 10 using the Media Control Link.  Most of it is watching paint dry, so you actually might be able to guide someone through it.
a long task to understand what a non paying friend is experiencing is very difficult
this friend is slightly inconvenienced by using firefox/ie instead of chrome

Uninstalling and re-installing is not the same as reinstalling (presumably over the existing install).  Further, you failed to mention the REASONS for your restrictions - I ASSUMED they were because you tried them.
yes this nubie uninstalled and reinstalled before asking me

It'd be nice to think the problem is a simple fix - but it might not be.  Get someone on site who knows what they are doing or gain remote access.  At worst, you're going to have to setup a system to walk the inexperienced person through things.
The answer I am looking for is a list (of new suggestions) which may or may not work because this friend is slightly inconvenienced by using firefox/ie instead of chrome
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David Johnson, CD
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ASKER

chrome should just install and run.. perhaps there are remnants of the previous install i.e. addon's that the user installed and now wants to get rid of.
how do I find these remnants and delete
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ASKER

This seems like it would work.
Thanks.