chrome on windows 10

I am asked by friend. I do not have access to windows 10 laptop.
When computer starts
'windows not connected to the server'
Which server? This is a private laptop used in a residence.

Chrome is installed but does not start any more

Please offer new suggestions.

Sorry for these restrictions to answers:
I already mentioned these so Please do not suggest:
reinstalling chrome
running virus / spyware checker
restarting computer
there is no windows disk so restarting computer
commands from command prompt

Due to time constraints I do not want to remotely log into computer
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rgb192Asked:
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Lee W, MVPTechnology and Business Process AdvisorCommented:
So basically, I can answer if, what?  You haven't given much room to offer ideas.

Is the process running but the Window doesn't appear?

You failed to mention UNINSTALLING wasn't an option - so UNINSTALL Chrome.  THEN Reinstall.
Lee W, MVPTechnology and Business Process AdvisorCommented:
Also, does it work as another user?  Maybe recreate the profile.
David Johnson, CD, MVPRetiredCommented:
where and when do you get the message ' not connected to server' ?

Is that from the network icon in the task bar? is this coming from google chrome?
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JohnBusiness Consultant (Owner)Commented:
Chrome has a version for Windows 10.

So on the problem computer, it has already been suggested to try a new Windows User Profile.

You can also try SFC /SCANNOW from an admin command prompt.
If no, try DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).

Ultimately a person can reinstall Windows 10 from the Media Control Link. Select the option to Keep Data AND to Keep Applications.

https://www.microsoft.com/en-us/software-download/windows10
rgb192Author Commented:
where and when do you get the message ' not connected to server' ?
windows on startup. maybe first screen. I do not have access to computer. I was told beginning of windows

You failed to mention UNINSTALLING wasn't an option - so UNINSTALL Chrome.  THEN Reinstall.
I wrote
reinstalling chrome

Also, does it work as another user?  Maybe recreate the profile.
user is already admin, but I will pass this suggestion on


You can also try SFC /SCANNOW from an admin command prompt.
If no, try DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).

Ultimately a person can reinstall Windows 10 from the Media Control Link. Select the option to Keep Data AND to Keep Applications.

starting over again or getting a nubie over the phone to do commands from command prompt
is very difficult for me just to save chrome
JohnBusiness Consultant (Owner)Commented:
starting over again or getting a nubie over the phone to do commands from command prompt
 is very difficult for me just to save chrome


Try upgrading your own Windows 8 machine to Windows 10 using the Media Control Link.  Most of it is watching paint dry, so you actually might be able to guide someone through it.
Lee W, MVPTechnology and Business Process AdvisorCommented:
Uninstalling and re-installing is not the same as reinstalling (presumably over the existing install).  Further, you failed to mention the REASONS for your restrictions - I ASSUMED they were because you tried them.

It'd be nice to think the problem is a simple fix - but it might not be.  Get someone on site who knows what they are doing or gain remote access.  At worst, you're going to have to setup a system to walk the inexperienced person through things.

Due to time constraints I do not want to remotely log into computer
If you did, you probably wouldn't have to ask this question - certainly wouldn't have to put so many unreasonable restrictions on how it's answered!  And you'd probably have fixed it by now.
rgb192Author Commented:
Try upgrading your own Windows 8 machine to Windows 10 using the Media Control Link.  Most of it is watching paint dry, so you actually might be able to guide someone through it.
a long task to understand what a non paying friend is experiencing is very difficult
this friend is slightly inconvenienced by using firefox/ie instead of chrome

Uninstalling and re-installing is not the same as reinstalling (presumably over the existing install).  Further, you failed to mention the REASONS for your restrictions - I ASSUMED they were because you tried them.
yes this nubie uninstalled and reinstalled before asking me

It'd be nice to think the problem is a simple fix - but it might not be.  Get someone on site who knows what they are doing or gain remote access.  At worst, you're going to have to setup a system to walk the inexperienced person through things.
The answer I am looking for is a list (of new suggestions) which may or may not work because this friend is slightly inconvenienced by using firefox/ie instead of chrome
David Johnson, CD, MVPRetiredCommented:
chrome should just install and run.. perhaps there are remnants of the previous install i.e. addon's that the user installed and now wants to get rid of.

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rgb192Author Commented:
chrome should just install and run.. perhaps there are remnants of the previous install i.e. addon's that the user installed and now wants to get rid of.
how do I find these remnants and delete
JohnBusiness Consultant (Owner)Commented:
You can remove the Chrome folder in Program Files (x86 perhaps) and any Chrome folder in USERS\yourusername
rgb192Author Commented:
This seems like it would work.
Thanks.
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