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chrome on windows 10

Last Modified: 2016-03-30
I am asked by friend. I do not have access to windows 10 laptop.
When computer starts
'windows not connected to the server'
Which server? This is a private laptop used in a residence.

Chrome is installed but does not start any more

Please offer new suggestions.

Sorry for these restrictions to answers:
I already mentioned these so Please do not suggest:
reinstalling chrome
running virus / spyware checker
restarting computer
there is no windows disk so restarting computer
commands from command prompt

Due to time constraints I do not want to remotely log into computer
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