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Outlook 2010 Password Issue After Microsoft Update
Hello,
After a Microsoft update this past weekend (2/13-14) several of our Windows XP computers can no longer access Outlook 2010. The password prompt continues to appear and will not resolve. The passwords are correct, and can be used from phones, ipads, etc to access email. If I recreate the profile, I can access Outlook and use until it is closed out. Once reopen, it will not get past the password prompt again. Any minor change to the Outlook profile will give me the same one-time access. I have tried deleting the updates I believe are the problem, but have had no luck getting Outlook to open regularly. Is there a known update issue that I should look for, or another way to tweak Outlook to get past this issue.
Thank you.
After a Microsoft update this past weekend (2/13-14) several of our Windows XP computers can no longer access Outlook 2010. The password prompt continues to appear and will not resolve. The passwords are correct, and can be used from phones, ipads, etc to access email. If I recreate the profile, I can access Outlook and use until it is closed out. Once reopen, it will not get past the password prompt again. Any minor change to the Outlook profile will give me the same one-time access. I have tried deleting the updates I believe are the problem, but have had no luck getting Outlook to open regularly. Is there a known update issue that I should look for, or another way to tweak Outlook to get past this issue.
Thank you.
pgm554
We talking pop ,imap ,exchange?
ASKER
Exchange
I would look at the security setting in outlook to see what the authentication level is set to.
Seen funny issues for user name and domain crop up by it defaulting to a local user instead of the domain.
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Seen funny issues for user name and domain crop up by it defaulting to a local user instead of the domain.
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ASKER
Thank you. I think now it has to do with a proxy setting in the profile setups. Everytime I change the setting I can get into Outlook. When I close out, the old setting returns and I can't login. I have tried reinstall, recreate profile and more but can't get rid of that setting. Is there a place in file system or registry to find where these settings are kept and delete them?
Thanks again
Thanks again
I would look here and play with the authentication setting.
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ASKER
That is where I need to change the setting. The problem is when I change it, after going into Outlook once the old setting returns. I can't seem to make the new settings stay for longer than 1 use of the program.
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ASKER
The problem is related to a proxy server setting that continues to populate due to autodiscover. Is there a way to bypass or hard code autodiscover in Outlook? We are using hosted exchange for email, so server tweaks are not possible.
ASKER
I tried that, along with this one
http://blogs.technet.com/b/mspfe/archive/2013/05/01/so-you-want-to-block-exchange-2010-autodiscover-why-would-anyone-do-that.aspx
Neither blocked the autodiscover.
http://blogs.technet.com/b/mspfe/archive/2013/05/01/so-you-want-to-block-exchange-2010-autodiscover-why-would-anyone-do-that.aspx
Neither blocked the autodiscover.
Them my advice would be to make sure your autodiscover record with your registrar is pointing to correct hosted server.
See:
https://ca.godaddy.com/help/updating-dns-records-for-hosted-exchange-6457
See:
https://ca.godaddy.com/help/updating-dns-records-for-hosted-exchange-6457