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Daniele BrunengoFlag for Italy

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Release hotel wifi password only after customer review: is it possible?

Hello, so a customer of mine who owns an hotel asked me if it would be possible to set up a wifi system like this:

-the customer connects to the network with no password, but he needs a password to actually browse the web
-the only thing he can do without the password is leaving a review on the hotel page on Facebook (or Tripadvisor)
-after he's sent the review, he'll receive an automated password

I'm not a coder, I do some coding but I'm mainly a designer and a network manager.

Anyway, this seems incredibly complicated to me, if it is at all doable. I don't think the APIs would allow to do this, but I may be wrong.

So I decided to ask you guys, do you think it would be doable?
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Bryant Schaper
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I agree with you all on the absurdity of the idea, nonetheless that's what he asked for. I suspect he'll also ask to force good reviews (that is, give me 5 stars or no password).

@Alexandre Simões: actually we already set up systems with a different password for each customer, using Mikrotik and Ubiquiti hardware, so the router side is not the problem.

The problem for me is this: how can I create an automatic system which allows the user to post the review and then checks if he's posted it, and if he did post it then gives over the password?

That's the part that seems very difficult, maybe impossible, to me.
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carloselfaite

is this what you want to remove?  https://i.gyazo.com/2f192058a0b973df90c083012ad607a9.png
 if yes look for class="bannerBox"
I sincerely don't get your suggestion, carloselfaite. I'm not trying to remove anything.
@Maioneis: don't bother, he messed up the questions :)
That's from another question.
It should be doable, but in order to do something like this you would need a custom application designed and built.

There would be so many hooks into things I can't see it being anything less than a massive undertaking.
That's what I thought. Do you know if Facebook or TripAdvisor have APIs which would allow to dabble into this? I have taken a look, but I can't find any useful API for TA and FA has got a ton and I'm reading through it with no luck.
I would just start of with pointing out the absurdity of the idea, with an intelligent discussion on why it's absurd. But if you're lucky, the person will drop the topic within the next few days after some thought, and you won't have to deal with it.
Agree with masnrock....try a business dinner, order your food and before it is served ask him how he is enjoying his meal.
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I can assure you, he won't let go. Then I'll probably let go.
Forcing someone to do reviews are actually the worst way of getting them. Especially before service has been provided. I would normally categorize this as common sense, but common sense isn't common.

If he won't let go, maybe offer to propose another way of asking guests for reviews? Notice I said ask, not force. The checkout process is actually a better point at which to ask for reviews. Even then, you can't force people to do them, and the client has to realize that. Technology is not going to solve that problem without some sort of repercussions.

I don't know your client, but at least for the hotels I deal with, the managers tend to appreciate my honestly presenting the reasons an idea is bad before they waste time and resources on them.
I actually thought about the ability to provide a computer in the lobby with the Booking.com open in order to easy the process while guests checkout.

You can find some sort of treat for the ones that do. Just make sure that there's some level of privacy,  the browser is always in Private mode and the session is dropped.
If whoever is at the desk has a friendly approach, joking and such, I'm sure people will be more willing to do so.

I don't want to be sexist here, nor enter in some strange kind of debate, but a nice girl will make most man do a review without much trouble and the same works with a handsome man with a woman. It's not bullet proof but it's an old trick used by sales departments all over the world and the probability of getting a good review is infinitely higher than the Wi-Fi password trade :)
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Yeah, I haven't heard anything from the customer since I tried to bring him to reason, that's why I abandoned the question. I'm fine with the closing suggestion.