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Office for Mac 2016 autosave feature in Word and Excel not working

I have a user using Office for mac 2016 but in word and excel the auto save features do not seem to be working as.

When excel or word crashes and he has to force close them he has no auto recover options and if we check the autorecovery folder there are no saved files.
Microsoft WordMicrosoft ExcelMac OS XMicrosoft OfficeOffice Productivity

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Frank Helk

8/22/2022 - Mon