asked on

Office for Mac 2016 autosave feature in Word and Excel not working

I have a user using Office for mac 2016 but in word and excel the auto save features do not seem to be working as.

When excel or word crashes and he has to force close them he has no auto recover options and if we check the autorecovery folder there are no saved files.

Yamaafg

Hi,

Is the autorecovery checked in the preferences tab? You can find further details in this site:

http://answers.microsoft.com/en-us/mac/forum/macword/autosavebackups-in-office-for-mac-2016-preview/aa1f55a4-6df6-49de-a2e8-de033de2f688

Note If the AutoRecovery files are not in the Microsoft User Data folder, verify that the default location has not changed. To do this, follow these steps:
Start Word for Mac.
On the Word menu, click Preferences.
Click File Locations.
Note the folder location that is listed for AutoRecover files.
Click OK. Then, quit Word.

servicetechxp

ASKER

Hi

Thank you for your reply.

We are going to test it the autorecovery is saving files as that will possibly eliminate if the issue is with the auto save or the crashing issue.

Thanks

servicetechxp

ASKER

Hi Yamaafg,

We did a test where we had a file open in word and excel for longer than the autosave time and the word file created a temp recovery file. But excel did not.

But there are no old files in the recovery area, so when it is crashing it appears that the system is not seeing the crash as a crash and so is clearing out the recovery files.

Any suggestions?

Davis McCarn

Almost every Mac I work on needs to have the permissions repaired using the disk utility. I don't know why they get messed up; but, they do!

servicetechxp

ASKER

Davis,

I am not familiar with Mac's can you confirm the steps to do this please.

Regards
Andy

Davis McCarn

Finder -> Applications -> Utilities -> Disk Utility and then click the button. Verify the disk, check the permissions, and then fix the permissions as long as the verify doesn't fail.

servicetechxp

ASKER

Hi Davis,

Ran the First aid and it was happy that nothing needed fixing or verifying but the problem still exists any further suggestions?

Davis McCarn

This is out of curiosity; but, does EAUSUS free recovery find them? http://www.easeus.com/mac-file-recovery/autosave-backup-and-restore-office-2016-for-mac.html
BTW, lots of people are b*tching about this same problem.......

ASKER CERTIFIED SOLUTION

serialband

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Frank Helk

I've requested that this question be deleted for the following reason:

The question has either no comments or not enough useful information to be called an "answer".