Symantec Backup EXEC 12.5 removal failed

Naveen Joshi
Naveen Joshi used Ask the Experts™
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We have a server 2008 in which symantec backup 12.5 is installed.
We wanted to remove SB from the machine.(As there was issue with starting SB Services).
So, we tried to uninstall SB from add or remove programs.
Rebooted the server.
Now the issue is symantec backup is still present on the system. (Though it is not available in add or remove anymore)
We have also used Revo Uninstaller Pro to unistall SB from the machine but failed.
So, how to uninstall /force uninstall symantec backup EXEC from the server ?
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NVITEnd-user support

Commented:
There may have been a tech doc regarding this issue. http://www.veritas.com/community/forums/cannot-uninstall-symantec-backup-exec-125

If possible, open a case with Veritas.

If you are trying to upgrade, these steps may help. Specifically, the removal steps 1 through 5.
https://www.veritas.com/support/en_US/article.000010386
For steps 2 and 3, deleting the registry and program folders, if you have other Symantec/Veritas programs installed, be sure you don't delete those.

Again, if you can, open a case with Veritas.
Naveen JoshiSystem Administrator

Author

Commented:
NVIT.

The first link you provided had an answer which redirects us to a page where article is not available. :(

In Second link, we have to remove symantec 12.5 from add or remove programs but in my case it is not present there ?
End-user support
Commented:
> first link you provided had an answer which redirects us to a page where article is not available

Yes. That's why I mentioned opening a case with Symantec.

> Second link, we have to remove symantec 12.5 from add or remove programs but in my case it is not present there ?

I posted that in case you chose to manually remove the various program items.

Personally, I'd contact Symantec / Veritas
Naveen JoshiSystem Administrator

Author

Commented:
Thanks for the suggestion. NVIT

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