Exchange 2010:  Unable to send email (over quota)

detox1978
detox1978 used Ask the Experts™
on
Hi All,

A user went over their email quota.  I increased the threshold, however 4 hours later they are still unable to send email?


Any ideas?
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Admin
Commented:
Hi

there is nothing that can be done till the user cleans up there mailbox and brings there mailbox below the old limit.

I have run in to this issue a lot over my years

Author

Commented:
The send limit was set at 8MB.  Do they really have to delete all there email?
is the email just stuck? The user will need to delete the email if it still in her Outlook outbox. Afterwards restart outlook and make sure nothing sending and then try again if it due to size limit.
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Mark GalvinManaging Director / Principal Consultant

Commented:
Hi

Whats the issue?

Is that the user went over their mailbox limit? Or is it they send an email that was larger then the system send limit?

They are two different issues that have nothing to do with one another.

Thanks
Mark

Author

Commented:
Sorry I should have been clear.  The user is unable to send email because they are over their quota.  I increase the quota and waited several hours without Outlook picking up the new quota.  I was hoping to find out how to force the new quota.

I started working the next day, but I'd still like to know how to force updated quota to take effect.
Mark GalvinManaging Director / Principal Consultant

Commented:
Hi

The only way to force the change to take effect immediately is to restart the information store service so that the settings cache is flushed.

thanks
Mark

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