Window 2012R2 backup - failed

Windows server backup failed with the following :
A volume shadow copy service operation failed. Please check
VSS and SSP application event logs.The writer's timeout expired between freeze and thaw events.

Event viewer said;
The backup operation that started at '‎2016‎-‎02‎-‎16T20:35:28.378000000Z' has failed because the Volume Shadow Copy Service operation to create a shadow copy of the volumes being backed up failed with following error code '0x807800A1'. Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.

I tried restarting the  Volume Shadow Copy Service and  Microsoft Software Shadow Copy Provider but still it failed.
scottjnorrisAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

IvanSystem EngineerCommented:
Hi,

Troubleshoot guide for vss:
https://www.safebackup.com/faq/index.php?action=artikel&cat=8&id=117&artlang=en 

Take a look.

Regards,
Ivan.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.