troubleshooting Question

Word now unresponsive, maybe caused by update

Avatar of john8217
john8217 asked on
Microsoft WordWindows 7Microsoft Office
6 Comments1 Solution120 ViewsLast Modified:
As of last Thursday I have about a half dozen users in two different buildings who now have issues with Word. It's either verrrrrrrry laggy or it just plain crashes. Everything else (the rest of Office, other non-Office applications) is working fine. I tried re-creating their normal.dotm file, starting Word in safe mode, but these fixes are not working for every user.
     I think a Windows update may have caused this problem, but I'm not sure. Has anyone else suddenly noticed their Word being unresponsive?
     We're all running Windows 7 Pro x64, Office 2013 Professional x32.
Erasmo Freire dos Santos
Software Testing Consultant

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 1 Answer and 6 Comments.
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>


Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 6 Comments.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004