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Word now unresponsive, maybe caused by update

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Last Modified: 2016-02-20
As of last Thursday I have about a half dozen users in two different buildings who now have issues with Word. It's either verrrrrrrry laggy or it just plain crashes. Everything else (the rest of Office, other non-Office applications) is working fine. I tried re-creating their normal.dotm file, starting Word in safe mode, but these fixes are not working for every user.
     I think a Windows update may have caused this problem, but I'm not sure. Has anyone else suddenly noticed their Word being unresponsive?
     We're all running Windows 7 Pro x64, Office 2013 Professional x32.
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