We help IT Professionals succeed at work.
Get Started

Word now unresponsive, maybe caused by update

1 Endorsement
Last Modified: 2016-02-20
As of last Thursday I have about a half dozen users in two different buildings who now have issues with Word. It's either verrrrrrrry laggy or it just plain crashes. Everything else (the rest of Office, other non-Office applications) is working fine. I tried re-creating their normal.dotm file, starting Word in safe mode, but these fixes are not working for every user.
     I think a Windows update may have caused this problem, but I'm not sure. Has anyone else suddenly noticed their Word being unresponsive?
     We're all running Windows 7 Pro x64, Office 2013 Professional x32.
Watch Question
System Analyst
This problem has been solved!
Unlock 1 Answer and 6 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant

An Experts Exchange subscription includes unlimited access to online courses.

Get Started
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE