Link to home
Start Free TrialLog in
Avatar of vudoox
vudoox

asked on

Troubleshooting NDR - Exchange 2010

We recently moved to a new ISP.  I'm wondering if we are now getting this message because the new ISP has no PTR record or if it's because there is a misspelling here.  And if it's because of the misspelling, is that on the general tab of the receive connector to change this?  The misspelling that I'm referring to is on line 8.  I've redacted the actual domain, but there's a letter missing there.  Any help will be greatly appreciated.

Diagnostic information for administrators:
Generating server: spam.domain.com
user@domain.com
filter1.domain2.com #<filter1.domain2.com #5.0.0 smtp; 554 IP name lookup failed. No PTR record found> #SMTP#
Original message headers:
Return-Path: <user2@domain2.com>
X-ASG-Debug-ID: 1455806943-0af5f72d08039a0001-o0dzhJ
Received: from mail.MISSPELLED.com ([x.x.x.x]) by spam.domain2.com
 with ESMTP id SQBWGHIQGA8dpCgR; Thu, 18 Feb 2016 08:49:03 -0600 (CST)
X-Barracuda-Envelope-From: user3@domain2.com
Received: from EXCHANGE2010.MISSPELLED.local ([IPv5 here]) by
 EXCHANGE2010.MISSPELLED.local ([IPv6 here]) with mapi id
 14.02.0318.001; Thu, 18 Feb 2016 08:49:03 -0600
From: "FirstName LastName" <user3@domain2.com>
To: "FirstName2 LastName2" <user3@domain2.com>
CC: FirstName3 LastName3 <user4@domain2.com>
Subject: FW: Error
Thread-Topic: Error
X-ASG-Orig-Subj: FW: Error
Thread-Index: AQHRaPr43IwmvwgvOEOjz0h4NQMT8Z8wr5AggAE1RSA=
Date: Thu, 18 Feb 2016 14:49:02 +0000
Message-ID: <01287B1FF7036042B7D46D7D6418AEE793D9FF@EXCHANGE2010.MISSPELLED.local>
References: <EmHm2000000000000000000000000000000000000000000000O2NQZR00WU1DuL7yQ6GCIqCmW9_hQw@sfdc.net>
 
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-originating-ip: [x.x.x.x]
Content-Type: multipart/alternative;
        boundary="_000_01287B1FF7036042B7D46D7D6418AEE793D9FFEXCHANGE2010incit_"
MIME-Version: 1.0
X-Barracuda-Connect: UNKNOWN[x.x.x.x]
X-Barracuda-Start-Time: 1455806943
X-Barracuda-URL: https://ip:443/cgi-mod/mark.cgi
X-Barracuda-Scan-Msg-Size: 16323
X-Virus-Scanned: by bsmtpd at domain2.com
X-Barracuda-BRTS-Status: 1
X-Barracuda-Spam-Score: 0.50
X-Barracuda-Spam-Status: No, SCORE=0.50 using global scores of TAG_LEVEL=1000.0 QUARANTINE_LEVEL=1000.0 KILL_LEVEL=9.0 tests=BSF_SC0_MISMATCH_TO, BSF_SC0_SA_TO_FROM_ADDR_MATCH, HTML_MESSAGE
X-Barracuda-Spam-Report: Code version 3.2, rules version 3.2.3.27133
        Rule breakdown below
         pts rule name              description
        ---- ---------------------- --------------------------------------------------
        0.00 BSF_SC0_MISMATCH_TO    Envelope rcpt doesn't match header
        0.00 HTML_MESSAGE           BODY: HTML included in message
        0.50 BSF_SC0_SA_TO_FROM_ADDR_MATCH Sender Address Matches Recipient
                                   Address
 

Open in new window

ASKER CERTIFIED SOLUTION
Avatar of Sudeep Sharma
Sudeep Sharma
Flag of India image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Yep, def lack of PTR/rDNS.
Just contact your ISP and provide your external IP and the FQDN it should be associated with. they can sort it.
Avatar of vudoox
vudoox

ASKER

Thanks!