asked on 2/21/2016

whatsapp unable to send audio file error on blackberry classic

Good day,

Have a user with issue of not being able to send voice notes on blackberry classic using whatsapp. ensured the permissions are valid. reinstalled whatsapp. blackeberry updated to the latest version of os.tried using third party apps to record voice and share the file , however no luck. the message we get is sorry, whatsapp cannot send this audio file with an option to cancel.

any suggestions would be of big help.

Chat / IM BlackBerry BlackBerry Programming Software Smartphones

Last Comment

Rajkumar Kamath

2/27/2016

SOLUTION

Merete

2/22/2016

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ASKER CERTIFIED SOLUTION

Rajkumar Kamath

2/22/2016

THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.

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Rajkumar Kamath

2/27/2016

ASKER

no fix was available , but saving in mp3 format seems to have done the work

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