whatsapp unable to send audio file error on blackberry classic

Good day,

Have a user with issue of not being able to send voice notes on blackberry classic using whatsapp. ensured the permissions are valid. reinstalled whatsapp. blackeberry updated to the latest version of os.tried using third party apps to record voice and share the file , however no luck. the message we get is sorry, whatsapp cannot send this audio file with an option to cancel.

any suggestions would be of big help.
Rajkumar KamathIT ManagerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Hi  Rajkumar
Open the chat with the person you wish to communicate with
according to whatsapp.
Voice Messaging allows you to send your recorded voice as a message. we encourage you also to spend time reading the articles below to better understand how Voice Messaging works on your smartphone.
How do I use Voice Messaging? Blackberry 10
Sounds as if they are trying to do something their Blackberry can't do if the above is not what they are doing
I haven't done this so I hope it helps you
Rajkumar KamathIT ManagerAuthor Commented:
Good day,

Installed mp3 voice recorder and whatsapp is able to send files in that format. aaa, m4a and wav were not working at all. Not sure what the format of the file had to do with the sending of files, but it is a workaround that the user seems to have accepted.

Many thanks for the suggestions.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Rajkumar KamathIT ManagerAuthor Commented:
no fix was available , but saving in mp3 format seems to have done the work
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Chat / IM

From novice to tech pro — start learning today.