Word 2010 though sometimes Excel too, intermittently when double click network share file says downloading and never opens

Hello EE,

I have a Windows 7 desktop with 3.4GHz processor and 16GB RAM.
When I access a network share across my 9Mbps bonded T1, files open in expected time, but intermittently when double click network share file says downloading popup but than nothing happens
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Are you able to cancel / abort and retry? If so, what happens?

I had similar issues and thought it was related to a network glitch, file in use, interference by backup, incorrect permissions.  But every time I was able to reload the file on a 2nd attempt...  For me this was one of those annoying issues that disappeared.... actually (come to think of if) ever since I unplugged my NAS... hmmm
operationsITAuthor Commented:
I have the same situation where it works the 2nd time.  I don't know what the issue is though.
I  think Word is stuck trying to determine what the file permission should be. Not sure of a solution though. Perhaps look at the folder permissions?

After a document loads, do other documents open properly?
CompTIA Cloud+

The CompTIA Cloud+ Basic training course will teach you about cloud concepts and models, data storage, networking, and network infrastructure.

operationsITAuthor Commented:
Yes only this one remote network share.  All others work fine and all other users can access this share fine
Might be a corrupt user profile?  Try a fresh profile on the users PC then test. If that works consider setting the new profile up as as replacement profile for the user.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
operationsITAuthor Commented:
@DrTribos, I will try this
operationsITAuthor Commented:
I believe you are right on the profile  Thanks for your help
Sadly common. You're welcome
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Network Operations

From novice to tech pro — start learning today.