Word 2010 though sometimes Excel too, intermittently when double click network share file says downloading and never opens

operationsIT
operationsIT used Ask the Experts™
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Hello EE,

I have a Windows 7 desktop with 3.4GHz processor and 16GB RAM.
When I access a network share across my 9Mbps bonded T1, files open in expected time, but intermittently when double click network share file says downloading popup but than nothing happens
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Commented:
Are you able to cancel / abort and retry? If so, what happens?

I had similar issues and thought it was related to a network glitch, file in use, interference by backup, incorrect permissions.  But every time I was able to reload the file on a 2nd attempt...  For me this was one of those annoying issues that disappeared.... actually (come to think of if) ever since I unplugged my NAS... hmmm

Author

Commented:
I have the same situation where it works the 2nd time.  I don't know what the issue is though.

Commented:
I  think Word is stuck trying to determine what the file permission should be. Not sure of a solution though. Perhaps look at the folder permissions?

After a document loads, do other documents open properly?
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Author

Commented:
Yes only this one remote network share.  All others work fine and all other users can access this share fine
Commented:
Might be a corrupt user profile?  Try a fresh profile on the users PC then test. If that works consider setting the new profile up as as replacement profile for the user.

Author

Commented:
@DrTribos, I will try this

Author

Commented:
I believe you are right on the profile  Thanks for your help

Commented:
Sadly common. You're welcome

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