Missing Contact and Calandar Entries in a PST file.

Take a look at this diles
Office 365 (Outlook) - Outlook Data Files (.pst and .ost)
https://kb.wisc.edu/office365/page.php?id=28858 

File locations
You can save, copy, and move a data file (other than the file that is used as your default delivery location) to another location on your computer or to a share on the network.
However, you must have folder read/write permissions to open an Outlook Data File
Outlook Data Files (.pst)

Note  
Microsoft Exchange Server accounts save your information on the mail server. To use Cached Exchange Mode or to work offline, copies of your items are saved in an offline Outlook Data File (.ost). See the Outlook Data Files (.ost) section for more information. Also, some organizations allow you to export or archive your items to a .pst file.

The fastest way to open the folder where your Outlook Data File (.pst and .ost) is saved is to do the following:
In Outlook 2010, click the File tab.
Click Account Settings, and then click Account Settings.
On the Data Files tab, click an entry, and then click Open Folder Location.
Outlook Data Files (.pst) created by using Outlook 2010 are saved on your computer in the Documents\Outlook Files folder. If you are running Windows XP, these files are created in the My Documents\Outlook Files folder.

If you upgraded to Outlook 2010 on a computer that already had data files that were created in earlier versions of Outlook, these files are saved in a different location in a hidden folder.
Windows 7  drive:\Users\user\AppData\Local\Microsoft\Outlook

Merete,

Thanks for the response. We have the correct PST (single laptop,  POP Mai) it has all the correct emails in it. I was looking for a possible answer where either Gmail or the "Internet Calendar" could have become the default. He is a new customer to us and has "looked after" his own IT. I have no idea of how it was setup before, although it was not a concern as everything is in the PST by "Default". We had to do this remotely without the user on site, but again not an issue as the PST should be God.

We have shown the customer what is in the original PST files but he keeps ask us where are the entries. At this point I cannot answer this, we always check for Contacts, Calendar and Task entries before we start to check that they exist afterwards. All Screens looked the same after the migration as it did before. Stumped!!

Heaven help you diles
with the Gmail Calendar and some thing called Internet Calendar< he may have to do these himself.
 In his old calendar, switch to list view. Select all (ctrl+a) and drag the appointments to his new calendar.
 here's the steps
Move existing Outlook 2010 Calendar to Office 365 Account?
https://community.office365.com/en-us/f/158/t/11605

He says his Gmail calendar is only 50% complete. Thanks for the input but I have told him we can only import what we have. As I mentioned my question was "has any one else seen this". He does accept that what we have told him is true but neither he nor I can answer where this data is now. Never had this before either with exchange accounts or pop accounts. We have just completed  a 28 user exchange migration this weekend gone and everything is fine.

Yes, I agree he has setup something else to allow this to happen. I will close my question now as I was not really expecting an answer anyway but had to ask.

I didn't see your reference to Gmail calendars, and no I have not experienced this as I dont use Gmail
But before you delete this since we didn't help you
Outlook PST is in a different area to Gmail so he may have to import that so the PST reflects it if possible.
Add Google Gmail Calendar to Office 365
https://support.cc.gatech.edu/support-tools/howto/add-google-gmail-calendar-office-365
VIDEO>How to export Gmail calendar and import into Microsoft Outlook
Cheers

We have sent him the 365 generated document to allow him to do this anyway.

Thanks for all the comments.

I always check using the Mail icon in the control panel before I make any changes.  I suspect there may have been another data file.  Have you searched his user folder for *.PST and *.OST?

We check the data files that are loaded so we know:
Where they are and what they are called.

This being done from account settings.

Thanks again.

That Internet Calendar add in is for an iPad/iPhone iCal and should have had its own entry in the folder list within Outlook; but, I have seen it get completely gescrewdefay on many occasions.  Is it still there or have you asked the owner about it?

Davis,

No I have not spoken with him but have noticed its setup again on Outlook 2016 so suspect what he want is not there. Thanks you.

If he put it back, that doesn't mean he got the old data; but, if it wasn't syncing properly which is one of the prime problems, its probably gone.

Interesting, do you know the default location for the onsite data and can you reattach it?

Its usually in the default folder for that version of Office; though, I have seen it be in Users\<username>\AppData\Local\Microsoft\Outlook when it should have been in their Outlook Data folder under Documents.

I have just collected a old hardrive from him. Now found them. He had an icloud pst they are all in there. Seems apple took control of defaults then. Thanks for your help everyone.

Dave

Issue resolved, after checking the data on the old harddrive we found some pst files relating to an icloud connection, when all his contacts were in there. So all recovered. The diary appointments are still missing but we cannot find these. He has gone quiet about these but suspect he has found what he wants from Google.

Anyway thanks for all the input everyone. Although he has now found another issue with 365 this time a real one. Will create a new question shorty

Thanks again.

I've requested that this question be closed as follows:

Accepted answer: 0 points for diles's comment #a41485975

for the following reason:

incomplete pst files moved on new pc after hard drive had sector errors. Suspect he was using the cached email addresses when rating a new mail.

Huh?
"That Internet Calendar add in is for an iPad/iPhone iCal and should have had its own entry in the folder list within Outlook; but, I have seen it get completely gescrewdefay on many occasions.  Is it still there or have you asked the owner about it? "
I'm the one that told you to go look for them!

We are in business and have spent so much time trying to find out what the issue is only to find out without the failing harddrive we would never have found an answer so I am not prepared to continue looking for something he now appears to be ok with. We have moved over 600 contacts from the iCloud pst but no diary entries. He has been using GMail and Google calendar remotely as he only had pop mail for years, email forwared to Gmail. He has mislead us about the icloud stuff so where the Diary is I have no idea. So as far as I am concerned case closed. Sorry.

Dave

I've requested that this question be closed as follows:

Accepted answer: 0 points for diles's comment #a41486018

for the following reason:

as previously stated

So you never tell us you have the old hard disk drive; but, when I tell you the iCal (part of iCloud) should have its own PST, you go find the file on the old drive and restore his missing entries then add a whole new question about his diary which you're not going to try to recover?
Seems to me you did a poor job of copying over his PST files and I told you there ought to be another one.

Please I have made enough comments about this I will not respond to any further objections. This is done. This person is extremely rude.

Thanks
Dave