Link to home
Start Free TrialLog in
Avatar of normanml
normanmlFlag for United States of America

asked on

Browsers won't print to pdf

In both ie11 and Firefox, I cannot print to pdf (Acrobat) anything on Politico's web page. I can print everything else to pdf, but not Politico. On politico, if I use CutePDF, I get the pdf. If I use just "Adobe pdf" I get a log in my plain text editor which reads:

%%[ ProductName: Distiller ]%%
%%[ Error: invalidfont; OffendingCommand: definefont; ErrorInfo: StemSnapV --nostringval-- ]%%

Stack:
/Font
-dict-
/ADCFAA+ufXObvDWU0-kGy3SPVeiwy0w==

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

This happened after I had to do a restore after an unsuccessful uninstall of another program. I then ran a repair on Acrobat, ran SFC \Scannow (all ok).

Thanks for the help. Win7/64/Pro
Avatar of David Johnson, CD
David Johnson, CD
Flag of Canada image

I used the Microsoft's office print to pdf without a problem once the full page was loaded.
SOLUTION
Avatar of Spike99
Spike99
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of normanml

ASKER

Well, that's two of us getting the same error. I have a second PC and will test the site on that. Will report.
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Got the following from a staff member on the Acrobat Forum:

I can duplicate what you are seeing with Internet Explorer 11 and Acrobat DC Pro running on Windows 7.
 
The full error message gives the real story:
 
%%[ ProductName: Distiller ]%%
%%[ Error: invalidfont; OffendingCommand: definefont; ErrorInfo: StemSnapH --nostringval-- ]%%
Stack:
/Font
-dict-
/ADCFAA+ProximaNova-Regular

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
 
This is indicative of a serious error in the font ProximaNova-Regular which this web site is “serving” to Internet Explorer. It is not using a font installed on your system for this. Acrobat Distiller (a program used by the Adobe PDF PostScript printer driver instance) analyzes fonts in the generated PostScript stream and will not generate PDF files if the font is defective. This prevents possible crashes and/or rendering errors within Acrobat / Reader if that font was embedded and referenced. It would appear that the font being served by the Politico website is either defective or corrupted.
 
I'll try to see if I can find a copy of this font, install it on my system, use the system fonts only option, and see whether the same problem occurs. BTW, the fact that you are getting gibberish when using the system fonts only option would be indicative of some very strange character encoding on the website for use of this font.