We help IT Professionals succeed at work.
Get Started

Error when sync or when 'Transfer purchases from iPhone-Name'

jana
jana asked
on
82 Views
Last Modified: 2016-02-26
We are backing up our iPhone 6 plus and wanted to assure that also the apps were backed up so beside "sync" we also did a File >> Device >> Transfer purchases from iPhone-Name'.

However, we keep getting this error:
iphone-err
Attempting to copy to the disk "XXXXX" faild.  An unknown error occurred (54)

We google it and recommended to restart PC.

We did and same error

After click OK, the sync icon keeps turning as if syncing (if we click on it's X, it says canceling sync).

Should we worry about this error?

Can we complete the backup or sync or the error prevent from a correct backup?

What should we do?
Comment
Watch Question
This problem has been solved!
Unlock 1 Answer and 2 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE