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What protocol does network neighborhood use when copying files ?

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Last Modified: 2016-02-25
What protocol does 'windows  explorer' / 'network neighborhood' use when copying files ?

I am asking this because I have been using TCP/IP to copy files across un-shared machines for several years thru my Delphi backup application
The speed has been same as regular windows copy.
Today one of my customer's copy is very slow via my application and a 'ping' shows several drops.
But he is saying that copy via windows is fast !
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