PowerPoint looping action keeps stopping

I am using PowerPoint 2013.  I have a windows XP machine, (and a Windows 10 machine that acts the same way) that I am having trouble getting the PowerPoint slide show to continue at the end.  It wants to keep going to the "End of slide show, Click to exit".

I have the "Slide Show / Set up Slide Show" option set to "Browsed at a kiosk (full screen).  And, the "Loop continuously until Esc" selected.
I have the slide show file saved as a ".ppsx" file type and it is being played with PowerPoint Viewer.

Am I missing another setting somewhere?
I even made a new slide show with just a single number on each of the 4 pages to see if it would cycle thru and it still does the same thing.
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Do you have automatic transitions set for each slide?
Jamie GarrochSenior Technical Consultant at BrightCarbonCommented:
Just tried the same thing and it works on my machine with PowerPoint 2010 Viewer. It loops automatically from the last slide to the first slide - as long as there is a transition time set for each slide (Transitions / Timing / Advance Slide / After / X seconds)
bgfullertonAuthor Commented:
Not sure where that is at.
I have the "Advance Slide" set at "After 00:10:00"

Expert Spotlight: Joe Anderson (DatabaseMX)

We’ve posted a new Expert Spotlight!  Joe Anderson (DatabaseMX) has been on Experts Exchange since 2006. Learn more about this database architect, guitar aficionado, and Microsoft MVP.

Ah nuts. Ignore that suggestion! 00:10.00 should be ten seconds.
bgfullertonAuthor Commented:
Solved the problem.  Took a lot of exploring and trials, but apparently there is a bug in the PowerPoint Viewer.

I found this in a blog.

But the free Microsoft PowerPoint viewer has a similar problem, resulting in that same black slide. Even when you set your slide show setting to run continuously. This is a bug in the current Microsoft PowerPoint viewer. To fix this problem, you need to apply this service pack.


After applying the SP, the problem went away.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Nice find!
John WilsonCEO PowerPoint AlchemyCommented:
And just to add this was fixed in a SP nearly five years ago BUT the download site still has the old version which is many years old!
bgfullertonAuthor Commented:
I found the answer in an on-line blog.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft PowerPoint

From novice to tech pro — start learning today.