PowerPoint looping action keeps stopping

I am using PowerPoint 2013.  I have a windows XP machine, (and a Windows 10 machine that acts the same way) that I am having trouble getting the PowerPoint slide show to continue at the end.  It wants to keep going to the "End of slide show, Click to exit".

I have the "Slide Show / Set up Slide Show" option set to "Browsed at a kiosk (full screen).  And, the "Loop continuously until Esc" selected.
I have the slide show file saved as a ".ppsx" file type and it is being played with PowerPoint Viewer.

Am I missing another setting somewhere?
I even made a new slide show with just a single number on each of the 4 pages to see if it would cycle thru and it still does the same thing.
bgfullertonAsked:
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Echo_SCommented:
Do you have automatic transitions set for each slide?
Jamie GarrochSenior Technical Consultant at BrightCarbonCommented:
Just tried the same thing and it works on my machine with PowerPoint 2010 Viewer. It loops automatically from the last slide to the first slide - as long as there is a transition time set for each slide (Transitions / Timing / Advance Slide / After / X seconds)
bgfullertonAuthor Commented:
Not sure where that is at.
I have the "Advance Slide" set at "After 00:10:00"

Timing
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Echo_SCommented:
Ah nuts. Ignore that suggestion! 00:10.00 should be ten seconds.
bgfullertonAuthor Commented:
Solved the problem.  Took a lot of exploring and trials, but apparently there is a bug in the PowerPoint Viewer.

I found this in a blog.

But the free Microsoft PowerPoint viewer has a similar problem, resulting in that same black slide. Even when you set your slide show setting to run continuously. This is a bug in the current Microsoft PowerPoint viewer. To fix this problem, you need to apply this service pack.

https://www.microsoft.com/en-us/download/details.aspx?id=26620

After applying the SP, the problem went away.

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Echo_SCommented:
Nice find!
John WilsonCEO PowerPoint AlchemyCommented:
And just to add this was fixed in a SP nearly five years ago BUT the download site still has the old version which is many years old!
http://www.pptalchemy.co.uk/2010_Viewer_Loop.html
bgfullertonAuthor Commented:
I found the answer in an on-line blog.
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