Which way is correct in writing:

Hello Experts,

Which way is correct in writing as I'm confusing with the "Troubleshoot vs Troubleshooting"

a. "I'm so sorry to hear that you have an issue with the Microwave and want to say thank you for the troubleshooting you have done."
b. "I'm so sorry to hear that you have an issue with the Microwave and want to thank you for troubleshoot of the issue before you called me for help."

Thank you,
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jason C. LevineDon't talk to me.Commented:
A is correct.

Troubleshooting is the gerund (-ing) form of the verb "to troubleshoot"

So in sentence A, the verb is conjugated correctly.  In sentence B, you are using the verb in the infinitive (without conjugation) form and that would not be grammatically correct.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Joe WinogradDeveloperCommented:
a. is correct. However, as it stands now, it is a so-called run-on sentence. A web search for that phrase will give you plenty to study, with the Wikipedia article on it a good place to start:

I suggest rewriting it as:

I'm so sorry to hear that you have an issue with the Microwave. Thank you for the troubleshooting you have done.

Regards, Joe
Lonelygirl_2012Author Commented:
Thank you Jason & Joe.
Joe WinogradDeveloperCommented:
You are welcome. Happy to help. Regards, Joe
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.