Factory Restored HP 2000 laptop wont do MS updates

tcands
tcands used Ask the Experts™
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Factory Restored HP 2000 laptop wont do MS updates.  Windows 7 Home os.  It starts search and just keeps running.  I have MS Essentials for antivirus.  I have tried in safe boot, and a few other suggested tricks but now I would like an xper answer.  I also ran Mr Fixit and it didn't help
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Commented:
As long as you have installed SP1 it should work. But the first search for updates will take very long, several hours. It is normal that it just keeps running. Be patient and leave it overnight.

Commented:
Please note, with slower laptops (lower CPU, lower memory), it can take up to an hour or more before the update list is checked, compiled and displayed. As you didn't mention any errors except that it keeps running, I suggest you disable the HP to auto sleep after xx minutes (in the Control Panel > Power options, set to never Sleep), and let it run overnight.

Commented:
Hi,

As others have stated let it run for a couple hours. See if it pulls updates. Another Thing I would check is check and see if your Automatic updates are turned on the "Download and Install Automatically". If they are turned on, it is possible you might see the update bubble next to the Shut Down button in the start menu,

If this is the case it will not pick up other updates until those pending have installed. If that turns out to be the case install the pending updates, change your automatic updates to "let me choose when to download and install updates" and then check again.
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To see if there is some activity you could open a command prompt (cmd.exe) as Administrator (use Run as administrator) and then execute the command:
bitsadmin /list /allusers /verbose

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You should see at least 1 job.

What you might try to resolve the issue is to install an update for "Windows Update".
https://support.microsoft.com/en-us/kb/947821
For Windows 7 you can download and install one of the following packages, depending if you have 32-bit or the 64-bit version of Windows 7.
x86-based (32-bit) versions of Windows 7 SP1 and Windows 7
http://www.microsoft.com/downloads/details.aspx?FamilyId=44e15787-66b0-4e9c-9c3b-1fc9ea40f69f
x64-based (64-bit) versions of Windows 7 SP1 and Windows 7
http://www.microsoft.com/downloads/details.aspx?FamilyId=914fbc5b-1fba-4bae-a7c3-d2c47c6fcffc

Commented:
Just a short reminder: after all the updates and packages suggested have been installed make sure you reboot.

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Commented:
exactly what I needed

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