QuickBooks Premier 2015 Errors

Yort
Yort used Ask the Experts™
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Good day to all! I am experiencing a sudden but ongoing issues with QuickBooks Premier 2015. When one specific user attempts to open from her workstation a shared company file stored on a server (Server 2012 R2 Standard running QuickBooks Database Server Manager), about 3 seconds after entering the password and clicking open QuickBooks throws the error - QuickBooks has stopped working.., Event viewer shows the following two errors:

Faulting application name: QBW32.EXE, version: 25.0.4009.2506, time stamp: 0x5665f973
Faulting module name: ntdll.dll, version: 6.1.7601.19135, time stamp: 0x56a1c6fa
Exception code: 0xc0000374
Fault offset: 0x000cf70b
Faulting process id: 0x10b8
Faulting application start time: 0x01d1731e99a7de12
Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks 2015\QBW32.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: eccec21b-df11-11e5-9462-64006a0b1c5d


An unexpected error has occured in "QuickBooks: Premier Manufacturing and Wholesale Edition 2015":
Got unexpected error 5 in call to NetShareGetInfo for path \\viper\QB-Master\filename.QBW


Client workstation is running Windows 7 64bit, fully patched.
Server is Server 2012 R2 Standard, fully patched, running QBDM and I verified the correct file path.

No other users are experiencing this issue.

I have run the restore.bat file within the QB directory. I have disabled Intuit Sync via msconfig.exe and rebooted, still the issue persists. I have uninstalled QB, rebooted, deleted all relevant directories, reinstalled, still the issue persists. I have searched to my fingers are bleeding for help on this issue and I haven't found anything that can help resolve. I have reached out to Intuit tech support...and they are of no help whatsoever.

Any suggestions, help are greatly appreciated.
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Sam Simon NasserIT Support Professional

Commented:
as mentioned on intuit support page https://community.intuit.com/questions/749718-got-unexpected-error-5-from-netsharegetinfo

either
He said the "Sync Manager Proxy Starting" error could be cleared by going to HELP, when your Admin is logged in, and goto Manage Data Sync, then to Clear Login and Reset.

Again we don't use Sync Manager at all. Hopefully this fixes the issues (or creates more...) running it against my Company File....
or
This error is caused because the QuickBooks User (QBDataServiceUser##) does not have administrative rights on the hosting computer.  To correct this, you want to go to the computer where the files reside (hosting computer) and change the QBDataServiceUser## to be a member of the Administrators group.  This should give the windows user on the workstation permission, through the QuickBooks user account, to access the drive where the files reside.
1) Can you try another user on that same PC to see if it's an issue on the PC?
2) QuickBooks absolutely hates users navigating to the QBW file and double clicking (don't ask me why).  It is far happier if you run QuickBooks and use the File -> Open to navigate to the file.  Once that has been done once, QB is much happier.

Your exception code 0xc0000374 is actually from Visual C++ which is what intuit used to write QB.

Author

Commented:
@Davis_McCarn - all users on the workstation experience the same issue. We were definitely opening the QB files the correct way.

Ultimately, I decided not to spend anymore time troubleshooting and just rebuilt the workstation...all is working well now.

Thank you very much for the pointed advice!

Author

Commented:
Great pointed solutions.

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