QuickBooks Premier 2015 Errors
Good day to all! I am experiencing a sudden but ongoing issues with QuickBooks Premier 2015. When one specific user attempts to open from her workstation a shared company file stored on a server (Server 2012 R2 Standard running QuickBooks Database Server Manager), about 3 seconds after entering the password and clicking open QuickBooks throws the error - QuickBooks has stopped working.., Event viewer shows the following two errors:
Faulting application name: QBW32.EXE, version: 25.0.4009.2506, time stamp: 0x5665f973
Faulting module name: ntdll.dll, version: 6.1.7601.19135, time stamp: 0x56a1c6fa
Exception code: 0xc0000374
Fault offset: 0x000cf70b
Faulting process id: 0x10b8
Faulting application start time: 0x01d1731e99a7de12
Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks 2015\QBW32.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.
Report Id: eccec21b-df11-11e5-9462-64
An unexpected error has occured in "QuickBooks: Premier Manufacturing and Wholesale Edition 2015":
Got unexpected error 5 in call to NetShareGetInfo for path \\viper\QB-Master\filename.QBW
Client workstation is running Windows 7 64bit, fully patched.
Server is Server 2012 R2 Standard, fully patched, running QBDM and I verified the correct file path.
No other users are experiencing this issue.
I have run the restore.bat file within the QB directory. I have disabled Intuit Sync via msconfig.exe and rebooted, still the issue persists. I have uninstalled QB, rebooted, deleted all relevant directories, reinstalled, still the issue persists. I have searched to my fingers are bleeding for help on this issue and I haven't found anything that can help resolve. I have reached out to Intuit tech support...and they are of no help whatsoever.
Any suggestions, help are greatly appreciated.
Faulting application name: QBW32.EXE, version: 25.0.4009.2506, time stamp: 0x5665f973
Faulting module name: ntdll.dll, version: 6.1.7601.19135, time stamp: 0x56a1c6fa
Exception code: 0xc0000374
Fault offset: 0x000cf70b
Faulting process id: 0x10b8
Faulting application start time: 0x01d1731e99a7de12
Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks 2015\QBW32.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.
Report Id: eccec21b-df11-11e5-9462-64
An unexpected error has occured in "QuickBooks: Premier Manufacturing and Wholesale Edition 2015":
Got unexpected error 5 in call to NetShareGetInfo for path \\viper\QB-Master\filename.QBW
Client workstation is running Windows 7 64bit, fully patched.
Server is Server 2012 R2 Standard, fully patched, running QBDM and I verified the correct file path.
No other users are experiencing this issue.
I have run the restore.bat file within the QB directory. I have disabled Intuit Sync via msconfig.exe and rebooted, still the issue persists. I have uninstalled QB, rebooted, deleted all relevant directories, reinstalled, still the issue persists. I have searched to my fingers are bleeding for help on this issue and I haven't found anything that can help resolve. I have reached out to Intuit tech support...and they are of no help whatsoever.
Any suggestions, help are greatly appreciated.
ASKER CERTIFIED SOLUTION
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ASKER
@Davis_McCarn - all users on the workstation experience the same issue. We were definitely opening the QB files the correct way.
Ultimately, I decided not to spend anymore time troubleshooting and just rebuilt the workstation...all is working well now.
Thank you very much for the pointed advice!
Ultimately, I decided not to spend anymore time troubleshooting and just rebuilt the workstation...all is working well now.
Thank you very much for the pointed advice!
ASKER
Great pointed solutions.
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