Aireal Liddle
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Word Document is Showing a Large Black Box Over Text
I have a user that is working in Word 2010. When she is trying to work in a certain document, she gets this giant black box across the page. We have tried to do an office repair but it did not help. I also checked that she doesn't have any type of malware on her PC. I have also updated the chip set and video drivers but nothing has helped.
The user put the file onto another computer to see if it worked there and got the same issue. It also happens when she tries to copy the text out and put it into a new word document. If she keeps the page numbers blank and doesn't use track edits, it seems to be okay.
Does anyone know what could cause this?
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The user put the file onto another computer to see if it worked there and got the same issue. It also happens when she tries to copy the text out and put it into a new word document. If she keeps the page numbers blank and doesn't use track edits, it seems to be okay.
Does anyone know what could cause this?
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GrahamSkan
It could be a black-filled text box or simply a black picture; in either case formatted with the word wrap setting 'in front of text'. Otherwise, I think that we would need to see the document itself.
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Mr Skan - 19 seconds! Hope you're well :-)
ASKER
Hi guys, thank you for the advice.
I'm going to try to copy the text into a plain text file, then into a clean word document tomorrow.
(The user left for the day and locked her computer.)
I'll let you know if any of that works.
I'm going to try to copy the text into a plain text file, then into a clean word document tomorrow.
(The user left for the day and locked her computer.)
I'll let you know if any of that works.
OK. Steve.
We can't go on meeting like this!
Kosh has been in hospital but is out now, and sends her regards. Hope Nicole & the sprog are florishidcxxxxxndbgvhhhhhh
Sorry about that. the cat tried to correct my spelling.
We can't go on meeting like this!
Kosh has been in hospital but is out now, and sends her regards. Hope Nicole & the sprog are florishidcxxxxxndbgvhhhhhh
Sorry about that. the cat tried to correct my spelling.
Flourishing yes! Thanks. Glad to hear Kosh is out of hosp, say hi for us.
Looks like your paragraph formatting or one of more of your heading formats have become corrupted, (this is very common in ToCs). Check through your defaults for heading levels and make sure you've got a font selected in each, I'm guessing you'll find at least one level where there's no font displayed.
ASKER
MASQ - Thank you for that info. I'll try that a well. Right now I'm just waiting for the user to get back to me with a time for me to hop on her machine and try these fixes.
Is this a .DOC or .DOCX file?
If it's a DOC file, trying saving as DOCX or vice versa.
If it's a DOC file, trying saving as DOCX or vice versa.
ASKER
It is a .DOC file. I can try that.
ASKER
So the user didn't want me to spend much time on the issue. But I was able to resolve the issue by copying into a plain text file then into a clean document. Once I did this she was able to readd her formatting without any issue. I still don't know exactly what the cause was because she didn't want to waste any more time on it.
Glad you got a quick fix, always nice to find root cause though - tnx.