We help IT Professionals succeed at work.
Get Started

MS Visual C++ Redistri issue which prevented installation of an EP security agent

Last Modified: 2016-03-06
I hv an issue with a VM running Win2008 R2 x64.

After uninstalling the older Ver 8.0 of an endpoint security product, I was not able
to install a newer version nor install back the old Ver 8.0.  The very same process
of uninstall & installing with newer version works without error on hundreds of
other Win2008 R2 x64 VMs, it's just this AD VM.

The other partner AD VM is Ok.  Is there any easy way I can compare between the
two & copy over from the good VM to the broken VM whatever files that are


Full Error Message:
An error occurred during the installation of assembly 'policy.8.0.Microsoft.VC80.CRT, type="win32-policy", version="8.0.50727.6195", publicKeyToken="1fc8b3b9a1e18e3b", processorArchitecture="amd64"'. Please refer to Help and Support for more information. HRESULT: 0x80070BC9.

[Other Findings and Analysis]
===System Events===
Log Name:      System
Source:        Service Control Manager
Date:          1/29/2016 3:31:00 PM
Event ID:      7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      aad
The Trend Micro Deep Security Agent service failed to start due to the following error:
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

====application events====
Log Name:      Application
Source:        SideBySide
Date:          1/29/2016 3:31:00 PM
Event ID:      33
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     aad
Activation context generation failed for "C:\Program Files\Trend Micro\Deep Security Agent\ds_agent.exe". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found. Please use sxstrace.exe for detailed diagnosis.

Log Name:      Application
Source:        MsiInstaller
Date:          1/29/2016 3:30:59 PM
Event ID:      1031
Task Category: None
Level:         Information
Keywords:      Classic
User:          S-1-5-21-977130923-2489578299-3339644051-500
Computer:      aad
Product: Trend Micro Deep Security Agent. The assembly 'policy.8.0.Microsoft.VC80.CRT,type="win32-policy",version="8.0.50727.6195",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64"' for component '{4F6D20F0-CCE5-1492-A01F-C8B3B9A1E18E}' is in use. You must restart to update the assembly.
Watch Question
Top Expert 2016
This problem has been solved!
Unlock 1 Answer and 3 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE