troubleshooting Question
MS Visual C++ Redistri issue which prevented installation of an EP security agent
I hv an issue with a VM running Win2008 R2 x64.
After uninstalling the older Ver 8.0 of an endpoint security product, I was not able
to install a newer version nor install back the old Ver 8.0. The very same process
of uninstall & installing with newer version works without error on hundreds of
other Win2008 R2 x64 VMs, it's just this AD VM.
The other partner AD VM is Ok. Is there any easy way I can compare between the
two & copy over from the good VM to the broken VM whatever files that are
corrupted?
==========================
Full Error Message:
An error occurred during the installation of assembly 'policy.8.0.Microsoft.VC80
[Other Findings and Analysis]
===System Events===
Log Name: System
Source: Service Control Manager
Date: 1/29/2016 3:31:00 PM
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: aad
Description:
The Trend Micro Deep Security Agent service failed to start due to the following error:
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
==========================
====application events====
Log Name: Application
Source: SideBySide
Date: 1/29/2016 3:31:00 PM
Event ID: 33
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: aad
Description:
Activation context generation failed for "C:\Program Files\Trend Micro\Deep Security Agent\ds_agent.exe". Dependent Assembly Microsoft.VC80.CRT,process
Log Name: Application
Source: MsiInstaller
Date: 1/29/2016 3:30:59 PM
Event ID: 1031
Task Category: None
Level: Information
Keywords: Classic
User: S-1-5-21-977130923-2489578
Computer: aad
Description:
Product: Trend Micro Deep Security Agent. The assembly 'policy.8.0.Microsoft.VC80
Cplus_dsaerr.jpg
After uninstalling the older Ver 8.0 of an endpoint security product, I was not able
to install a newer version nor install back the old Ver 8.0. The very same process
of uninstall & installing with newer version works without error on hundreds of
other Win2008 R2 x64 VMs, it's just this AD VM.
The other partner AD VM is Ok. Is there any easy way I can compare between the
two & copy over from the good VM to the broken VM whatever files that are
corrupted?
==========================
Full Error Message:
An error occurred during the installation of assembly 'policy.8.0.Microsoft.VC80
[Other Findings and Analysis]
===System Events===
Log Name: System
Source: Service Control Manager
Date: 1/29/2016 3:31:00 PM
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: aad
Description:
The Trend Micro Deep Security Agent service failed to start due to the following error:
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
==========================
====application events====
Log Name: Application
Source: SideBySide
Date: 1/29/2016 3:31:00 PM
Event ID: 33
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: aad
Description:
Activation context generation failed for "C:\Program Files\Trend Micro\Deep Security Agent\ds_agent.exe". Dependent Assembly Microsoft.VC80.CRT,process
Log Name: Application
Source: MsiInstaller
Date: 1/29/2016 3:30:59 PM
Event ID: 1031
Task Category: None
Level: Information
Keywords: Classic
User: S-1-5-21-977130923-2489578
Computer: aad
Description:
Product: Trend Micro Deep Security Agent. The assembly 'policy.8.0.Microsoft.VC80
Cplus_dsaerr.jpg
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