troubleshooting Question

MS Visual C++ Redistri issue which prevented installation of an EP security agent

Avatar of sunhux
sunhux asked on
Visual C++.NETWindows OSMicrosoft Applications
3 Comments1 Solution694 ViewsLast Modified:
I hv an issue with a VM running Win2008 R2 x64.

After uninstalling the older Ver 8.0 of an endpoint security product, I was not able
to install a newer version nor install back the old Ver 8.0.  The very same process
of uninstall & installing with newer version works without error on hundreds of
other Win2008 R2 x64 VMs, it's just this AD VM.

The other partner AD VM is Ok.  Is there any easy way I can compare between the
two & copy over from the good VM to the broken VM whatever files that are
corrupted?


============================

Full Error Message:
An error occurred during the installation of assembly 'policy.8.0.Microsoft.VC80.CRT, type="win32-policy", version="8.0.50727.6195", publicKeyToken="1fc8b3b9a1e18e3b", processorArchitecture="amd64"'. Please refer to Help and Support for more information. HRESULT: 0x80070BC9.
 


[Other Findings and Analysis]
===System Events===
Log Name:      System
Source:        Service Control Manager
Date:          1/29/2016 3:31:00 PM
Event ID:      7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      aad
Description:
The Trend Micro Deep Security Agent service failed to start due to the following error:
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
===========================

====application events====
Log Name:      Application
Source:        SideBySide
Date:          1/29/2016 3:31:00 PM
Event ID:      33
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     aad
Description:
Activation context generation failed for "C:\Program Files\Trend Micro\Deep Security Agent\ds_agent.exe". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found. Please use sxstrace.exe for detailed diagnosis.

Log Name:      Application
Source:        MsiInstaller
Date:          1/29/2016 3:30:59 PM
Event ID:      1031
Task Category: None
Level:         Information
Keywords:      Classic
User:          S-1-5-21-977130923-2489578299-3339644051-500
Computer:      aad
Description:
Product: Trend Micro Deep Security Agent. The assembly 'policy.8.0.Microsoft.VC80.CRT,type="win32-policy",version="8.0.50727.6195",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64"' for component '{4F6D20F0-CCE5-1492-A01F-C8B3B9A1E18E}' is in use. You must restart to update the assembly.
Cplus_dsaerr.jpg
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 1 Answer and 3 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros