troubleshooting Question

Your credentials did not work

Avatar of sglee
sglee asked on
SBSRemote AccessWindows Server 2008
8 Comments1 Solution213 ViewsLast Modified:
Hi,
  I have SBS2011 network and within that, I have Windows 2008 Terminal Server "TS1". Internal network users connect to TS1 using remote desktop connection program from their workstation PC without a problem.
  However when I tried to connect to TS1 from outside of the network, it fails with the message "Your credentials did not work" when even using domain admin account. When I click [Connect] button on RDP, it prompts for the password, but when I enter a correct password, it fails.
 So the problem is not related to user account credentials. There must be something more internal or systematic and I don't know where to begin looking.
 On the remote computer, I installed SBS2011 self-generated certificate downloaded from \Public\Download folder.
 Below is my remote desktop settings:
 (1) Computer: TS1
 (2) Username: domain\domain_admin  ( I also used domain\user_name)
 (3) Advanced tab\Settings\Use these RD Gateway server settings:
       Server name: remote.domain_name.com
      Logon method: Allow me to select later
  [x] Bypass RD Gateway server for local address.

The settings above is same settings that I use for all other SBS2011 networks that I manage and they always work except this network.

Can you help?
ASKER CERTIFIED SOLUTION
sglee

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 8 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 8 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros