troubleshooting Question

Unable to removal malware from Win 7 computer

Avatar of t38
t38 asked on
Anti-Virus AppsAnti-Spyware
12 Comments1 Solution154 ViewsLast Modified:
One of our computers which contains critical data, is displaying the attached, this appears to be malware, I've run ComboFix and MalwareBytes in Safe Mode (which both removed files/infections) but the problem remains.  I have limited access to the computer as this infection kills most programs as I try to run them.  However, there's nothing listed to uninstall in the Program list.  There is however a rogue process listed in Task Manager which I'm unable to kill.  Any suggestions please?

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 1 Answer and 12 Comments.
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>


Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 12 Comments.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004