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Tools for Network desktop  ( Desktops are unable access server by name only by ip )

Last Modified: 2016-03-03
I need to trouble shoot a network issue at a remote site where i do not have physical access. The owner is not tech savvy . What I will need to understand is the topology of that network .
The issue is that desktops are not able to "see " the server by name . Only by ip address.
Are there any tools you can recommend that will enable me to see what devices are  connected to the network and what ports may be open on the various devices ?
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