realtimer
asked on
NDR after removing a recreating a mailbox - Exchange 2013.
Hello,
We are running Exchange 2013 with a Windows 2012 Domain Controller.
The on-premises I.T person did the following:
1. Created Active Directory account.
2. Created an Exchange mailbox and associated it with the AD account.
3. Now, this is where things went awry. The I.T admin deleted the mailbox, and then created one again.
Now when users email the user, they received an NDR message – please see below.
I know that certain times like this, an X500 address needs to be created or edited, or at least I think that’s the case.
Any suggestions?
From: Microsoft Outlook
Sent: Thursday, March 03, 2016 7:56 AM
To: IT Person
Subject: Undeliverable:
Delivery has failed to these recipients or groups:
John Barnett
The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: CTC-MAIL-MBX.CTC.local
IMCEAEX-_o=NT5_ou=00000000 0000000000 0000000000 0000_cn=79 E5CE30C79B 624384A60D 2FDD1DEF60 @CTC.local
Remote Server returned '550 5.1.1 RESOLVER.ADR.ExRecipNotFou nd; not found'
Original message headers:
Received: from CTC-MAIL-MBX.CTC.local (192.168.100.227) by
CTC-MAIL-MBX.CTC.local (192.168.100.227) with Microsoft SMTP Server (TLS) id
15.0.1156.6; Thu, 3 Mar 2016 07:56:06 -0800
Received: from CTC-MAIL-MBX.CTC.local ([fe80::dd7:2c6f:6495:53d5 ]) by
CTC-MAIL-MBX.CTC.local ([fe80::dd7:2c6f:6495:53d5 %12]) with mapi id
15.00.1156.000; Thu, 3 Mar 2016 07:56:06 -0800
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: IT Person <ITPerson@domain.com>
To: John Barnett <ProblemUser@Domain.com>
Subject:
Thread-Index: AdF1ZTHl7RzWqpJ0Q+OC6UZcT5 m0xg==
Disposition-Notification-T o: IT Person <ITPerson@domain.com>
Date: Thu, 3 Mar 2016 07:56:06 -0800
Message-ID: <5d31037d3e9c407cb59b1a912 1fb4d87@CT C-MAIL-MBX .CTC.local >
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <5d31037d3e9c407cb59b1a912 1fb4d87@CT C-MAIL-MBX .CTC.local >
MIME-Version: 1.0
X-MS-Exchange-Transport-Fr omEntityHe ader: Hosted
X-Originating-IP: [192.168.100.96]
Return-Path: ITPerson@domain.com
Thanks in advance.
Regards,
Real-Timer
We are running Exchange 2013 with a Windows 2012 Domain Controller.
The on-premises I.T person did the following:
1. Created Active Directory account.
2. Created an Exchange mailbox and associated it with the AD account.
3. Now, this is where things went awry. The I.T admin deleted the mailbox, and then created one again.
Now when users email the user, they received an NDR message – please see below.
I know that certain times like this, an X500 address needs to be created or edited, or at least I think that’s the case.
Any suggestions?
From: Microsoft Outlook
Sent: Thursday, March 03, 2016 7:56 AM
To: IT Person
Subject: Undeliverable:
Delivery has failed to these recipients or groups:
John Barnett
The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: CTC-MAIL-MBX.CTC.local
IMCEAEX-_o=NT5_ou=00000000
Remote Server returned '550 5.1.1 RESOLVER.ADR.ExRecipNotFou
Original message headers:
Received: from CTC-MAIL-MBX.CTC.local (192.168.100.227) by
CTC-MAIL-MBX.CTC.local (192.168.100.227) with Microsoft SMTP Server (TLS) id
15.0.1156.6; Thu, 3 Mar 2016 07:56:06 -0800
Received: from CTC-MAIL-MBX.CTC.local ([fe80::dd7:2c6f:6495:53d5
CTC-MAIL-MBX.CTC.local ([fe80::dd7:2c6f:6495:53d5
15.00.1156.000; Thu, 3 Mar 2016 07:56:06 -0800
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding:
From: IT Person <ITPerson@domain.com>
To: John Barnett <ProblemUser@Domain.com>
Subject:
Thread-Index: AdF1ZTHl7RzWqpJ0Q+OC6UZcT5
Disposition-Notification-T
Date: Thu, 3 Mar 2016 07:56:06 -0800
Message-ID: <5d31037d3e9c407cb59b1a912
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <5d31037d3e9c407cb59b1a912
MIME-Version: 1.0
X-MS-Exchange-Transport-Fr
X-Originating-IP: [192.168.100.96]
Return-Path: ITPerson@domain.com
Thanks in advance.
Regards,
Real-Timer
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Hi -
No such policy in place. The issue appears to have corrected itself. Perhaps Offline Address Book got updated individually and rectified the issue.
Unfortunately I don't have symptoms anymore to prepare for future occurrence of the issue.
Thanks for now.
Regards,
Real-Timer.
No such policy in place. The issue appears to have corrected itself. Perhaps Offline Address Book got updated individually and rectified the issue.
Unfortunately I don't have symptoms anymore to prepare for future occurrence of the issue.
Thanks for now.
Regards,
Real-Timer.
Certainly sounds like the IT admin is using a cached entry which would contain incorrect X500 values.