dell HDD password

rosalieornelas used Ask the Experts™
I need the HDD password for my dell xps m140 SERVICE TAG:: 9W36T81. EXPRESS SERVICE CODE:: 21531315313
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

You should ask Dell as they are the only ones who can reset it, if they will.
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.

Contact Dell.
Most Valuable Expert 2015
If you don't know the password for the HD, even Dell won't be able to help. Get a new HD and install the OS to it. Use the old one as a door-stopper, or as an ornament on the wall.
Robert RComputer Service Technician
Rindi is right even Dell can not reset the password on the hard drive. computer bios passwords maybe but not hard drive passwords. Being a past employee of Dell support, when ever we got that question we told them they need to replace the drive when the password is forgotten. The purpose of the password on the hard drive is to protect the confidentiality of the data on the drive. If computer or laptop with a password enabled hard drive is stolen, it is impossible to access the data with out the correct hard drive password. Even if you removed the drive an put it into another computer or a hard drive docking station you still will not be able to access the drive.
Mohammed KhawajaManager - Infrastructure:  Information Technology

Password can be reset, however, all the data will be lost.

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