Outlook 2013

mirekg used Ask the Experts™
One person exported email folder (Outlook 2013 client). That folder prior the export had 284 records ….When we imported that file (pst) to another Outlook client we were getting less than 100 records. Am I missing something...??? Some kind of global features...??? What I noticed that I’m missing records from 2014 and part of 2015 year.Right before export I saw records  from 2014…???
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If the person that exported the data is using Offline Mode, they need to make sure that the Account settings are set to keep all mail offline and not only the last 12 months

File menu -> Account Settings -> Account Settings
Select the email account -> click Change
Under Offline Settings, move the slider to 'All'

Might have to do this on the Imported account as well
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Also run SCANPST.EXE on the PST file to see if it has errors. That may be why you did not get all the records.

Maybe your pst file is corrupted.

There are a lot of online resources discussing about how to recovering corrupt or damaged PST files.

First, the Microsoft offical tool scanpst, also called Inbox Repair Tool, can repair the PST file, you can refer the following articles:


Second, there are many third-party Outlook recovery tools you can try, below is a list of them:


Nearly all these tools provide a free trial so you can try first to see if a tool works before purchase it.

Good luck!
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Clark KentSoftware Engineer cum Blogger
Top Expert 2014


I am agree alanccw and John Hurst may be PST file got corrupted. In this situation you need to use Inbox Repair tool, which free provided by Microsoft. Please navigate this article http://www.msoutlookware.com/free-utility/scan-pst.html In this article you will get the step by step info about how to run scanpst.exe and repair MS Outlook PST file. I hope it will be helpful for you


Good suggestions.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

@mirekg - You are very welcome and I was happy to help.

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