Outlook 2013

One person exported email folder (Outlook 2013 client). That folder prior the export had 284 records ….When we imported that file (pst) to another Outlook client we were getting less than 100 records. Am I missing something...??? Some kind of global features...??? What I noticed that I’m missing records from 2014 and part of 2015 year.Right before export I saw records  from 2014…???
mirekgAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

brendanmeyerCommented:
If the person that exported the data is using Offline Mode, they need to make sure that the Account settings are set to keep all mail offline and not only the last 12 months

File menu -> Account Settings -> Account Settings
Select the email account -> click Change
Under Offline Settings, move the slider to 'All'

Might have to do this on the Imported account as well
JohnBusiness Consultant (Owner)Commented:
Also run SCANPST.EXE on the PST file to see if it has errors. That may be why you did not get all the records.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
alanccwCommented:
Hi,mirekg,

Maybe your pst file is corrupted.

There are a lot of online resources discussing about how to recovering corrupt or damaged PST files.


First, the Microsoft offical tool scanpst, also called Inbox Repair Tool, can repair the PST file, you can refer the following articles:


http://office.microsoft.com/en-001/outlook-help/repair-outlook-data-files-pst-and-ost-HA010075831.aspx
http://support.microsoft.com/kb/272227
https://support.microsoft.com/kb/287497


Second, there are many third-party Outlook recovery tools you can try, below is a list of them:


https://www.datanumen.com/outlook-repair/compare.htm


Nearly all these tools provide a free trial so you can try first to see if a tool works before purchase it.


Good luck!
Your Guide to Achieving IT Business Success

The IT Service Excellence Tool Kit has best practices to keep your clients happy and business booming. Inside, you’ll find everything you need to increase client satisfaction and retention, become more competitive, and increase your overall success.

Clark KentSoftware Engineer cum BloggerCommented:
Hi,

I am agree alanccw and John Hurst may be PST file got corrupted. In this situation you need to use Inbox Repair tool, which free provided by Microsoft. Please navigate this article http://www.msoutlookware.com/free-utility/scan-pst.html In this article you will get the step by step info about how to run scanpst.exe and repair MS Outlook PST file. I hope it will be helpful for you
mirekgAuthor Commented:
Good suggestions.
JohnBusiness Consultant (Owner)Commented:
@mirekg - You are very welcome and I was happy to help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.