Event ID 7000, Server 2012 Fail to activate

crp0499
crp0499 used Ask the Experts™
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I have a Server 2012 DataCenter server and it won't activate.  Odd thing is I installed this server three years ago and obviously I activated it.  Now, three years later, I get called because the place is a mess and this is the first thing I notice.  The Server 2012 DataCenter is not activated.  When I try to activate, I get Event ID 7000 about the Software Protection Manager didn't start in a timely manner.  When I try to start it, it won't start.  So, I can't activate the server.  I am using the correct key and I'm striking out on resolving this.

Any ideas?

Thanks

Cliff
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*** Hopeleonie ***IT Manager

Commented:
Did you try to call Microsoft?
https://www.microsoft.com/en-us/licensing/existing-customer/activation-centers.aspx

Can you also post a printscreen of the full Event ID 7000 error?
crp0499CEO

Author

Commented:
hoping for some help on this...
*** Hopeleonie ***IT Manager

Commented:
Can you answer my questions?
crp0499CEO

Author

Commented:
I have not called MS yet.
7000.png
IT Manager
Commented:
I did some reserch and it confirms that you would have to call MS to do an offline activation:

https://social.technet.microsoft.com/Forums/windowsserver/en-US/430bd15c-ce56-4440-ac17-0d74d3401492/cant-activate-windows-event-id-7000-service-did-not-respond-to-the-start-or-control-request?forum=winserver8setup

Do you use KMS, retail edition, volume license addition or an evaluation copy?

Have you checked Firewall and Antivirus? Do you use NOD Antivirus?

For Windows Product Activation to succeed, configure firewalls or other devices that are between the client and the Internet to allow traffic to pass over ports 80 and 443.

1.Open Internet Explorer.Type http://www.microsoft.com:80 in the Address bar, and then press ENTER.
2.Open Internet Explorer.Type https://www.microsoft.com:443 in the Address bar, and then press ENTER.

If you can access the Microsoft Web site each time, ports 80 and 443 are accessible.

If your browser displays an error message such as "connection timed out," the corresponding port may be blocked

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