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Will SchmidtFlag for United States of America

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How to get back into a yahoo account that has been locked out

A customer of mine called this morning and says that yahoo has locked him out of his account due to suspicious activity and is asking for his credit card information to get back into his account, which, to me, is a scam to attempt to get his credit card info.  I have attached a snapshot of the screen that I am referring to.  How can my customer get back into his account without giving away his credit card info?
Yahoo-Lock-out.PNG
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David Wall
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Thanks for helping me with this issue,  However, the customer left town for a few days.  I called him and he says we can work with this again when he gets back.  I suggested that he just open up a new account with a new email and password.  He says he is getting at least a 1000 emails a day on his phone (might be an exaggeration).  Somebody, no doubt, has hacked into his account.