Credential Manager in Windows 10

I am running Windows 10 Pro with latest update on my Laptop.  I have WD MyCloud 3TB NAS.  Users and shares are setup and all was working until recently.  My partner has the same OS on his laptop with mapped drive and all works just fine even after reboot.  Somehow, whenever I map the drive, it works.  But upon reboot, it shows red X next to the mapped drive with no error message.  I had done extensive research and finally concluded that my Credential Manager is somehow not retaining my credentials that I enter when I map the shares.  On every reboot, I lose the credentials and therefore I cannot access mapped drives.  I am not using any scripts.  Just simple windows map network drive option.  It used to work just fine on my Windows 8.  In fact it did work fine on Windows 10 initially but now it does not work.

All firmware has been update on NAS.  NAS has been rebooted several times.  In fact, NAS has been refreshed.  I had already spoken to Western Digital tech support and even they mentioned that something is removing your credentials from Credential Manager in Windows.  They are puzzled too.

So if anyone can guide me to resolve this issue, it will be much appreciated.  Thanks
XL2015Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
finally concluded that my Credential Manager is somehow not retaining my credentials that I enter when I map the shares

I am looking at Credential Manager on my own Windows 10 machine and all seems to be there (Servers and Workgroup).

Try running System File Checker.
Open cmd.exe with Run as Administrator and run SFC /SCANNOW.
Allow to complete, restart or, preferably, shut down the computer and then start up again.
Test to see if the problem has been corrected.

Does this help?  If no, try DISM.
Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

If you continue to have difficulty, what operating system did you upgrade from? And, are you at the current build of Windows 10 (Version 1511 Build 10586.122)?
XL2015Author Commented:
Actually, after looking at an app that does housekeeping, seems to have been housekeeping Windows Credential Manager.  After I disabled it, Credential Manager seems to work just fine without applying your suggestions above.

Thanks anyways

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
XL2015Author Commented:
Found my own solution.  Housecleaning app was an issue
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.